Wendy's

3.6
1391 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4020 Carpenter Rd., Ypsilanti, MI
48197, United States

Hours

Reviews

3.6
1,391 reviews
5 stars
500
4 stars
349
3 stars
219
2 stars
85
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Cleanliness

Multiple reviews highlighted poor cleanliness, particularly in bathrooms and dining areas.

Wait Times

Long wait times reported consistently, especially in the drive-thru, with some customers leaving due to delays.

Staffing Issues

Many reviews indicated that the location is understaffed, contributing to slow service and disorganization.
  • NB
    Noah Boyd
    Nov 15, 2025
    1.0
    We ordered two burgers and a salad, the order took 20 minutes when there were two other cars only. The inside of the restaurant was almost empty as well. I saw at least four staff members in the restaurant so I don’t know what was the hold up. Food also tasted different than normal. I do not recommend this location.
  • AA
    Anne
    Nov 14, 2025
    1.0
    I will not be returning to this Wendy’s. After waiting 25 minutes in the drive-thru and coming inside twice to check on my order, I still went home to find the kids’ meal missing—meaning my child missed ice hockey tonight. To make matters worse, a person dining inside confronted me and accused me of lying about my wait time, which made the whole situation feel unsafe. Very disappointing experience.
  • EE
    Em
    Nov 11, 2025
    1.0
    Worst place on earth. Closest one to where I live now and every time I have been the past couple months it takes 30-40 minutes JUST TO ORDER. I have tried going inside, drive thru, mobile order, etc. I have cancelled multiple orders after waiting in line for 45 minutes and not even getting to tell them the order name. Workers are always yelling at each other and whoever the female is that works the drive thru likes to yell at customers so beware. From what I have seen being inside or at the window, they never take sanitary precautions and I have NEVER seen an employee with a hairnet, gloves, wash their hands, etc. place should be investigated by the health department. I have not dealt with a single kind person (not saying there isn’t any just none I’ve spoke with) everyone I have interacted with has been incredible rude acting like WE are an inconvenience after waiting 45+ minutes for two cars to get through. Unacceptable, corporate needs to either shut this place down or do a major revamp. Spare your time (and potentially your life based on their cleanliness) and go anywhere but this place. My final straw was tonight where I placed a mobile order, and then sat there waiting to pick it up for 40 minutes. After 40 minutes I was so frustrated (and could hear a woman yelling through the speaker at whoever was ordering) so I cancelled my order, placed an order on the mdconalds app, went got my food there. When I drove by Wendy’s on the way home (after already getting my food from the Golden Arches) I passed by a Wendy’s and noticed the cars had not moved AT ALL from when I left my spot in line. I’m not a review type person but this is extremely bad.
  • AH
    Anna Hiemstra
    Nov 6, 2025
    2.0
    The wait times here have been horrendous for the last few months with all the other local wendys closing! They never have the second lane open. Been sitting here in a line for over 30 mins and havent even made it to the menu. When I've gone in the staff seems unaware of how ro take orders at the counter and you wait just as long. I also only order crispy chicken Sammie when I come alone and the last two times they have for gotten the mayo which is one of 4 ingredients that goes on that Sammie.
  • CH
    Charles Helzerman
    Nov 6, 2025
    1.0
    I sat in the drive through for half an hour. Getting frustrated I went in. Observe the workers. not wearing hair nets or gloves handling food. They were touching their face with their hands.And not washing them. They were also waving their hands on their shirts. I do not think I'll be eating here anymore. I try not to leave negative reviews, but I could not let this go.I think more people should be made aware of this situation.And hopefully the health department gets a hold of this. And i have video to back this up.

Frequently Asked Questions About Wendy's

Is Carpenter Rd#14 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.