Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rudeness and unprofessional behavior.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Cleanliness
Multiple reviews highlighted poor cleanliness, particularly in bathrooms and dining areas.
Wait Times
Long wait times reported consistently, especially in the drive-thru, with some customers leaving due to delays.
Staffing Issues
Many reviews indicated that the location is understaffed, contributing to slow service and disorganization.
NB
Noah Boyd
Nov 15, 2025
1.0
We ordered two burgers and a salad, the order took 20 minutes when there were two other cars only. The inside of the restaurant was almost empty as well. I saw at least four staff members in the restaurant so I don’t know what was the hold up. Food also tasted different than normal. I do not recommend this location.
AA
Anne
Nov 14, 2025
1.0
I will not be returning to this Wendy’s. After waiting 25 minutes in the drive-thru and coming inside twice to check on my order, I still went home to find the kids’ meal missing—meaning my child missed ice hockey tonight. To make matters worse, a person dining inside confronted me and accused me of lying about my wait time, which made the whole situation feel unsafe. Very disappointing experience.
EE
Em
Nov 11, 2025
1.0
Worst place on earth. Closest one to where I live now and every time I have been the past couple months it takes 30-40 minutes JUST TO ORDER. I have tried going inside, drive thru, mobile order, etc. I have cancelled multiple orders after waiting in line for 45 minutes and not even getting to tell them the order name. Workers are always yelling at each other and whoever the female is that works the drive thru likes to yell at customers so beware. From what I have seen being inside or at the window, they never take sanitary precautions and I have NEVER seen an employee with a hairnet, gloves, wash their hands, etc. place should be investigated by the health department. I have not dealt with a single kind person (not saying there isn’t any just none I’ve spoke with) everyone I have interacted with has been incredible rude acting like WE are an inconvenience after waiting 45+ minutes for two cars to get through. Unacceptable, corporate needs to either shut this place down or do a major revamp. Spare your time (and potentially your life based on their cleanliness) and go anywhere but this place. My final straw was tonight where I placed a mobile order, and then sat there waiting to pick it up for 40 minutes. After 40 minutes I was so frustrated (and could hear a woman yelling through the speaker at whoever was ordering) so I cancelled my order, placed an order on the mdconalds app, went got my food there. When I drove by Wendy’s on the way home (after already getting my food from the Golden Arches) I passed by a Wendy’s and noticed the cars had not moved AT ALL from when I left my spot in line. I’m not a review type person but this is extremely bad.
AH
Anna Hiemstra
Nov 6, 2025
2.0
The wait times here have been horrendous for the last few months with all the other local wendys closing! They never have the second lane open. Been sitting here in a line for over 30 mins and havent even made it to the menu. When I've gone in the staff seems unaware of how ro take orders at the counter and you wait just as long. I also only order crispy chicken Sammie when I come alone and the last two times they have for gotten the mayo which is one of 4 ingredients that goes on that Sammie.
CH
Charles Helzerman
Nov 6, 2025
1.0
I sat in the drive through for half an hour. Getting frustrated I went in. Observe the workers. not wearing hair nets or gloves handling food. They were touching their face with their hands.And not washing them. They were also waving their hands on their shirts. I do not think I'll be eating here anymore. I try not to leave negative reviews, but I could not let this go.I think more people should be made aware of this situation.And hopefully the health department gets a hold of this. And i have video to back this up.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Ypsilanti, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Ypsilanti, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (734) 971-5644.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Carpenter Rd#14 Wendy’s serve breakfast?
Yes, this Wendy’s location in Ypsilanti, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 4020 Carpenter Rd. in Ypsilanti, MI currently open?
Yes! This Wendy's location is open and committed to serving quality food every day through dine-in, drive-thru, or delivery where available.
What are the drive-thru hours for this Wendy's?
The drive-thru is open Monday to Friday from 6:30 AM to 3:00 AM, and on weekends from 7:00 AM to 3:00 AM.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides via the app or website.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I place an order for pickup or delivery at this Wendy's?
You can order via the Wendy's app or online at order.wendys.com by selecting this location.
Where can I find the menu and nutritional information for this Wendy's?
Menu and nutrition details are available on the Wendy's website, mobile app, and in the restaurant.
How can I provide feedback or contact this Wendy's location?
You can contact customer care via the Wendy's contact page or call this location directly at (734) 971-5644.
Are there any other restaurants near this Wendy's where I can dine before or after my visit?
Yes, nearby dining options include Lefty's for American burgers, Dabu Sushi and Sushi Dabu for Japanese cuisine, Bangkok Chinatown Cuisine for Asian noodles, and Subway for sandwiches.
What nearby services can I access close to this Wendy's at 4020 Carpenter Rd.?
Nearby services include Xfinity for internet and home security, Michigan Broadband Systems for IT repair, Sprint by Orbit Tech mobile store, and South Arbor Animal Hospital for pet care.
How can nearby places like Meijer Gas Station and The UPS Store help me during my visit to Wendy's?
After enjoying a meal at Wendy's, you can conveniently refuel at Meijer Gas Station or handle shipping and printing needs at The UPS Store 5281, both close by.