Jimmy John's

3.3
381 reviews

About

Sandwich Restaurant

Location

Jimmy John's
537 W Cross St, Ypsilanti, MI
48197, United States

Hours

Reviews

3.3
381 reviews
5 stars
158
4 stars
47
3 stars
31
2 stars
30
1 star
115

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and mishandling of orders.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and failure to follow special requests.

Food Quality

Several reviews mentioned unsatisfactory food quality, including stale ingredients and poorly made sandwiches.

Delivery Issues

Frequent complaints about long delivery times and lack of available delivery drivers were noted.

Cleanliness

Some customers reported cleanliness issues within the store, affecting their overall experience.
  • JS
    J Scott
    Dec 17, 2025
    5.0
    Awesome experience, they made sure I signed up to get good deals and discounts and the vibe was chill and welcoming
  • NR
    Natalie Rampersad
    Nov 30, 2025
    1.0
    If I could give zero stars I would.The staff is extremely incompetent at this location which wasn't the case before. We moved to this area several years now and had always pratonized this location as my husband likes jj. My husband was gifted $75 in jj gift cards for his birthday in the form of 3 different $25 dollar gift cards from his employer. He decided to go in to grab a sandwich a few months ago and use one of his gift cards to pay. The staff working at the time didn't know how to use the card and kept telling my husband that the gift card wasn't working. My husband asked him if he was sure and if he needed to ask someone to help him out and he was adamant that there was something wrong with the gift card. My husband then decided to try his other two gift cards since this employee insisted that the card wasn't valid and the employee said that all three cards weren't valid so my husband collected his gift cards and paid with his debit card because he realized the employee didn't know how to get the gift card to work. Moving forward to this week we decided to use the gift card at another location and was placed in the embarrassing situation at the cashier when we were told each card only had a remaining balance of $5 dollars. So that previous employee swiped the card and took $60 off the gift cards and still kept telling my husband the card wasn't valid. So that day my husband paid $80 for a jj sandwich which is really infuriating as he asked the employee multiple times if he needed to ask someone for help. I mean can you imagine the embarrassment we would face this week if we didn't have money to pay for our sandwiches. I will never patronize jj again. Be careful if using gift cards this holiday season at the cross stree
  • JM
    Josh Moran
    Nov 2, 2025
    5.0
    Great late night spot for a quick bite to eat in Depot now. Staff was cool.
  • FN
    Fred N
    Oct 30, 2025
    3.0
    I recommend the tuna sub from this location. A great mid day lunch if you’re eating in your car or making a quick stop between work.
  • PP
    Printer Jam Productions
    Oct 24, 2025
    3.0
    I like the food and most of the workers, but the bald guy is a bit of a jerk. Ive heard him ranting about his customers while I was in the store (about "these young kids waste money on jimmy johns so of course they cant buy houses" which isnt even nearly equivalent in any capacity and also devalued his own workplace???), he's been rude and rushing to my girlfriend and I on multiple occasions despite us never coming in less than an hour before close, as well as making fun of my girlfriends sandwich choices. Overall a jerk. Everyone else is super nice though!