Dunkin'

3.2
864 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ypsilanti, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
608 S. Hewitt Rd, Ypsilanti, MI
48197, United States

Hours

Reviews

3.2
864 reviews
5 stars
279
4 stars
163
3 stars
102
2 stars
81
1 star
239

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and staff being unresponsive or rude.

Order Accuracy

Many reviews highlighted problems with incorrect orders, missing items, and poor handling of online orders.

Food Quality

Several customers expressed dissatisfaction with the quality of food and drinks, mentioning stale items and poorly made beverages.

Management Concerns

Feedback indicated issues with management, including understaffing, poor training, and lack of customer service focus.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendly service and quick order fulfillment.
  • AF
    anna fg
    5 days ago
    5.0
    This is hands down one of the best Dunkin' donuts The employees are always on point and their customer service is fantastic
  • 4F
    404 Error Not Found
    Nov 9, 2025
    1.0
    What are these hours??? And why is it that every time I pull up your sign shows open, but no one answers the damn intercom.
  • MD
    Mariyah Dhanani
    Nov 9, 2025
    1.0
    Would give 0 stars if I could. Consistently bad service, made me wait longer for my food in the cold just to give me the most wrong order possible when I got home. Asked for no bacon several times as I cannot eat pork on my egg and cheese croissant. Waited 20+ minutes for a bagel with 0 cheese and EXTRA bacon. What a waste of time and money, so disappointed.
  • RV
    Ryan Vande Vooren
    Oct 19, 2025
    4.0
    Our visit was ok. We waited some time to be severed. Not because anyone in line but all the staff looked busy doing other things and preparing other orders. Once they realized we had been waiting they were very quick to apologize and get out order taken.
  • MS
    Morbidly Shy
    Oct 15, 2025
    3.0
    I really used to like this location. I However, the past year at least the coffee I get inside is almost always sweetened improperly. Whomever the male is entering doesn't change the sweetness level from small to large. I order something like a large Carmel Craze and it has 1 spoonfull/ pump of each of the sweet ingredients. A large drink like that has like 4 by default. So my drink end up nasty tasting. If I order online it does sometimes taste watered down but at least it's sweet enough. I now only order online at this one if I go.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Ypsilanti, MI?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' in Ypsilanti offers curbside pickup and delivery services.