Dunkin'

3.2
872 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ypsilanti, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
608 S. Hewitt Rd, Ypsilanti, MI
48197, United States

Hours

Reviews

3.2
872 reviews
5 stars
282
4 stars
163
3 stars
102
2 stars
83
1 star
242

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, unacknowledged presence, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, including stale items, incorrect orders, and poorly prepared food.

Management Issues

Several customers noted poor management practices, including understaffing and lack of training for employees.

Inconsistent Experience

The overall experience varied greatly, with some customers praising quick service and good food, while others reported significant dissatisfaction.
  • SK
    Samantha Keomahavong
    2 days ago
    1.0
    Been here 3 times and the customer service is so bad here.
  • RM
    rami moussawel
    3 days ago
    1.0
    One of the worst dunking donuts i been to i will never go there again!
  • NT
    Nhi Torres
    Jan 3, 2026
    1.0
    I am pretty disappointed with this location. I had a free drink which was a reward but I was on my login through the website but the team that worked there did not know how to process it. I had to figure it out and had to download the app to get the QR code. I showed it to them and also trained the workers. One thing that I also learned is that you should check your donut selection which i never did at other places. Two Boston, one blueberry, one chocolate glazed and two with peanuts ended up being Two Boston, two blueberry and two plain glazed. Should have gone to another donut place which can fill a simple order of 6 donuts. They also did not change my coffee sweetness to 2. Level 4 which is default is terribly sweet.
  • JB
    Johnny Boy
    Jan 1, 2026
    2.0
    Slowest service on Earth. Even if you go inside and there's no one there. Also, even speedway has a button on their coffee machine to either leave room for cream, or to fill the cup. WTH is this space in my $4 cup of coffee? And why was my coffee luke warm?
  • JB
    Josh Bogdan
    Dec 10, 2025
    5.0
    Under new ownership and everything has been so much better! It was a regular occurrence prior to new ownership to have watered down coffee and gag inducing grounds in the bottom of your coffee but not anymore!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Ypsilanti, MI?

Dunkin' is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' in Ypsilanti offers curbside pickup and delivery services.