Wendy's

3.7
1399 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1600 28th Street Sw, Wyoming, MI
49519, United States

Hours

Reviews

3.7
1,399 reviews
5 stars
568
4 stars
328
3 stars
235
2 stars
101
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude or dismissive towards customers.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

Several reviews mentioned slow service, particularly during busy times, leading to long wait times for customers.

Cleanliness

Multiple customers noted that the restaurant was not clean, with dirty dining areas and unsanitary conditions.

Food Quality

While some customers praised the food quality, others reported receiving cold or improperly prepared meals.
  • LC
    Latoya Cannon
    Nov 9, 2025
    5.0
    Not bad the wait took longer than expected.
  • TY
    Tammi Young
    Nov 4, 2025
    5.0
    I always enjoy Wendy's
  • DA
    David Alvarez
    Oct 29, 2025
    5.0
    All I got was coffee and it was delicious and they treated me like royalty
  • LW
    Liza Warnecke
    Oct 13, 2025
    1.0
    I went inside to order a burger and fries. My food was correct and quick, but the cashier has an unacceptable attitude. The person ordering before, maybe 13yo tops, had a few coupons for their order. The cashier, John, was exceptionally rude to the young person. The customer was perfectly polite, asked to use multiple coupons, didn’t argue when they were told they couldn’t, and paid in full quickly. John was rude about the number of coupons the kid could use and rude about the drinks that were available. Additionally, after the coupons, the customers order was $2, which John took in cash. When I ordered, John still had the kids meal on the screen and just added my food to the same order. When I pointed it out, he had a manager (I believe the managers name was Ken) come over to take the kids meal off.
  • RL
    RENE L.
    Oct 3, 2025
    1.0
    After an 8 minute wait at the front counter for my mobile order placed 6 minutes before I arrived I loved hearing the manager shouting to her employees for pushing out the drive thru orders fast. Because she obviously doesn't care about the poor idiots who pick up or eat inside. Especially xonsidering there were 2 people working drive thru and 1 on front counter. And when drive thru was caught up you think she came to help. Nah they don't track front counter times so she only cares about looking good on drive thru. That's the truth of all these no longer fast food places. I don't order thru the drive thru because 40% of the time I STILL have to come inside because they screwed up my order because they care about speed not accuracy.

Frequently Asked Questions About Wendy's

Is Burlingame & 28th Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.