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Subway

3.2
(163 reviews)

Business Details

(616) 541-9615
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Wyoming Subway® Restaurant at 5811 Byron Center Ave SW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Subway
5811 Byron Center Ave SW, Wyoming, MI
49519, United States

Hours

Reviews

3.2
163 reviews
5 stars
73
4 stars
16
3 stars
7
2 stars
8
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Many reviews mentioned unsatisfactory food quality, including stale bread, incorrect ingredients, and lack of freshness.

Cleanliness

Several customers expressed concerns about cleanliness, including unsanitary conditions and unprofessional behavior from staff.

Staff Attitude

Numerous reviews highlighted negative interactions with staff, describing them as rude, dismissive, or unprofessional.

Operational Issues

Customers noted frequent issues with the drive-thru, including it being closed without notice and staff being unresponsive.
  • KK
    KiraLuu
    Feb 1, 2026
    1.0
    They are very dirty were touching their face then touched the meats with their bare hands… in what world is this okay
  • NP
    Nathan Paggeot
    Dec 23, 2025
    1.0
    Worst customer service I’ve ever had at a location And subs were equal to garbage would never recommend coming here
  • LC
    Lisa Cummings
    Dec 19, 2025
    1.0
    I sat in the delivery Lane for over 10 minutes with no one coming to the window I even pulled up to the window as I am on crutches and I thought that drive-thru would be a good experience for me but to my dismay there seems to be no one working and then I called and called and no one is answering but yeah all their lights on and they are customers in and out of the building I would not recommend this drive-thru to anyone
  • KW
    Kayla Wustman
    Dec 17, 2025
    1.0
    Regularly out of wheat bread. Randomly close the drive thru. No customer service. Today pulled up around 5pm and sat at the speaker for a couple minutes without being acknowledged. Tried calling the store with no answer. Pulled up to the window and sat there for a minute before someone saw me, and I was told that the drive-thru was closed. When I pulled out and left, I saw that the drive-thru sign was on and stating it was open.
  • TM
    Tammy Merchant
    Nov 21, 2025
    1.0
    My husband placed an online order to surprise me with lunch, but unfortunately the experience was very disappointing. When he arrived to pick up our order, he waited about 25 minutes before anyone even started making the subs. Because of the delay, I didn’t get lunch as planned. He later spoke with the manager, Chloe, who did remake the sandwiches and even included two cookies as compensation, which we appreciated. However, when we finally got home, both subs were still incorrect — the bread wasn’t toasted even though that was clearly listed on the receipt and the order ticket. The overall quality looked rushed, and it was frustrating after everything that had already happened. When I asked for a copy of the receipt, Chloe seemed irritated and said it would “take awhile” because she had to sort through old receipts. A customer walked in during this time, and she told him she had to finish dealing with us first because she needed to remake our order — which was uncomfortable and unnecessary. I don’t usually leave negative reviews, but this experience was disappointing from start to finish. We really hope the store improves its communication, timeliness, and attention to detail for future customers.

Frequently Asked Questions About Subway

What is the address of the Subway restaurant located at M6 Subway (Next to Chow Hound)?

The Subway restaurant is located at 5811 Byron Center Ave SW, Wyoming, MI 49519, USA.

What are the operating hours for this Subway location?

This Subway is open every day from 9:00 AM to 10:00 PM.

Brand Certified Facts from Subway

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