Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Wyoming Subway® Restaurant at 5811 Byron Center Ave SW brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, or unresponsive, particularly in the drive-thru.
Food Quality
Many customers reported issues with food quality, including stale bread, incorrect orders, and lack of fresh ingredients.
Operational Issues
Frequent complaints about the drive-thru being closed or unstaffed, as well as being out of key menu items.
Inconsistency
Service and food quality varied significantly, with some customers praising specific employees while others reported terrible experiences.
NP
Nathan Paggeot
Dec 23, 2025
1.0
Worst customer service I’ve ever had at a location
And subs were equal to garbage would never recommend coming here
LC
Lisa Cummings
Dec 19, 2025
1.0
I sat in the delivery Lane for over 10 minutes with no one coming to the window I even pulled up to the window as I am on crutches and I thought that drive-thru would be a good experience for me but to my dismay there seems to be no one working and then I called and called and no one is answering but yeah all their lights on and they are customers in and out of the building I would not recommend this drive-thru to anyone
KW
Kayla Wustman
Dec 17, 2025
1.0
Regularly out of wheat bread. Randomly close the drive thru. No customer service.
Today pulled up around 5pm and sat at the speaker for a couple minutes without being acknowledged. Tried calling the store with no answer. Pulled up to the window and sat there for a minute before someone saw me, and I was told that the drive-thru was closed. When I pulled out and left, I saw that the drive-thru sign was on and stating it was open.
TM
Tammy Merchant
Nov 21, 2025
1.0
My husband placed an online order to surprise me with lunch, but unfortunately the experience was very disappointing. When he arrived to pick up our order, he waited about 25 minutes before anyone even started making the subs. Because of the delay, I didn’t get lunch as planned.
He later spoke with the manager, Chloe, who did remake the sandwiches and even included two cookies as compensation, which we appreciated. However, when we finally got home, both subs were still incorrect — the bread wasn’t toasted even though that was clearly listed on the receipt and the order ticket. The overall quality looked rushed, and it was frustrating after everything that had already happened.
When I asked for a copy of the receipt, Chloe seemed irritated and said it would “take awhile” because she had to sort through old receipts. A customer walked in during this time, and she told him she had to finish dealing with us first because she needed to remake our order — which was uncomfortable and unnecessary.
I don’t usually leave negative reviews, but this experience was disappointing from start to finish. We really hope the store improves its communication, timeliness, and attention to detail for future customers.
ZC
Zach Campbell
Oct 5, 2025
1.0
Well, first of all, they don’t speak English. And that’s funny, because placing an order requires communication.
And second, this isn’t India. You can’t just go pulling a cellphone out of your pocket and placing it on the cutting board.