Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude or unprofessional behavior from staff, with many instances of incorrect orders and poor customer service.
Food Quality
The quality of food was inconsistent, with several complaints about cold or improperly cooked items, as well as issues with cleanliness and hygiene.
Cleanliness
Multiple reviews highlighted cleanliness issues, including dirty dining areas and concerns about food safety.
Speed of Service
While some customers praised quick service during busy times, others experienced long wait times and delays in receiving their orders.
VS
Vladimir Sears
Feb 19, 2026
1.0
I ordered a McDouble with extra pickle and it came with no pickles on it
AD
Aharon D.
Jan 1, 2026
2.0
Nothing exceptional. I grew up in the area. Now that I am away it seems isolated with the set up. They never fix anything broken. The menu in the drive thru has been broken past a year. The inside monitor is broken too. Not sure what the deal is here.
CK
Chris Kincaid
Dec 31, 2025
2.0
Rude person handing out food. She made the mistake and then continued to be rude. When she insisted I was wrong and we verified the receipt, She was wrong. Continued to be rude, even after her mistake. She has been there for a while and always carries and attitude. I believe her sister is the cashier in drive thru and she is always the sweetest lady.
CR
Craig Ratliff
Dec 17, 2025
1.0
Observed a woman eating fries and licking her fingers as she loaded the french fries boxes and placed them into bags. She saw me looking at her, laughed, waved at me, pointed me out to her co-workers smiling and laughing some more, all while continuing the disgusting behavior.
AL
Aaron Lehrman
Dec 13, 2025
5.0
This is my favorite McDonald’s in the Grand Rapids area and has been for decades.
- Quarter Pounder Meal - $9.79: Looked small, but was heavy and delicious for McDonald’s. It was cooked right. I ordered it without pickle and it came that way. It was filling.
- Fries (comes with the meal): My favorite restaurant chain fries. The first few were cold, but the rest were warm and delicious. Cooked just right.
- Medium Chocolate Shake - $2.10 (extra): This has changed over the years. I did not ask for the whipped topping and I assumed they started doing this at some point which is cool. The flavor was a bit more chocolate-y than I remembered it.
- Happy Meal (4 piece nugget and fries) - $4.69: My son had it and it is about what you’d expect.
- Service: I ordered at the counter and she was courteous. She got the order right and it was brought out fairly quickly. It wasn’t terribly busy, but it was over a holiday weekend.
- Atmosphere: Very clean, organized, and modernized. It has been remodeled since the last time I visited a decade or so ago. They still have a playplace (playground) with light up tables to sit and eat at in the playplace area. They have various tables, chairs, booths, benches, high tables, and so on.
- Conclusion: Still my favorite in the area.
Visited on a Friday at 5pm.