Jimmy John's

4.0
182 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5795 Byron Center Ave SW, Wyoming, MI
49519, United States

Hours

Reviews

4.0
182 reviews
5 stars
96
4 stars
46
3 stars
11
2 stars
6
1 star
23

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Several customers reported issues with incorrect orders and missing items, leading to frustration.

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others experienced rudeness and lack of assistance.

Food Quality

Food quality was generally praised, but there were complaints about stale bread and insufficient sandwich fillings.

Speed of Service

Many customers appreciated the quick service, although some noted delays during busy times.

Pricing Concerns

Customers expressed that prices were high for the quality and quantity of food received.
  • MP
    michaela prevost
    6 days ago
    1.0
    Around 6pm for dinner, my mom and I being the only customers in the store of 6 staff, had to wait for corrections while ordering only 3 subs, that then had yo be taken back again because they didn't toast them. All while everyone was crowded in the food prep area on their phones AND sitting on the food prep counter. So unsanitary! We left feeling so disgusted and taken for almost $50
  • KJ
    Kendra Jackson
    Jan 1, 2026
    1.0
    Absolutely worst experience with any Jimmy Johns at this location. I ordered a Turkey Tom add onion and pickle. I received a sandwich with just turkey and onion. Then a pickle that was just placed in a random sandwich bag. When I called I was told to come allllll the way back and get a new sandwich or they would mail me a coupon (sure I'll never see that) l. Manager wouldn't even get on the phone to speak to me. Very unprofessional, lazy, and disappointing.
  • JR
    jada reahm
    Nov 4, 2025
    2.0
    I PAID EXTRA for turkey on my sandwich AND DIDNT GET IT. It was a pickup order so by the time I got home and realized it was missing I wasn’t going to drive all the way back. Just frustrated I paid extra for nothing
  • NB
    Noah Bretschneider
    Jul 29, 2025
    5.0
    Huge shoutout to Caleb at Jimmy John’s — he went above and beyond to help me out with my order when there was a system issue. Super friendly, professional, and handled everything quickly without making it a hassle. You can tell he really cares about the customer experience. Appreciate the great service, Caleb!