Jimmy John's

Reviews

• PN

  Paige Nester

  Feb 20, 2026
  1.0
  I placed a delivery order last night close to closing time, but the order went thru. My account was charged and I got a confirmation email. I had a missed call but I didn’t answer bc the caller ID said “wolf pack enterprises “. About a half hour went by and I didn’t get my food so I called, and kindly tried to inquire about my order and whoever answered cut me off saying “well I called you and you didn’t answer” very snotty attitude. I said okay well yu charged me, they said it would take about 24 hours to refund but they didn’t have. A driver so it did decline. I’m like okay, well I would’ve appreciated a voicemail and maybe a little less attitude. I called back today bc I love jimmy John’s and am very upset not even that I didnt get my food but bc of the way I was talked to when I was just trying to ask about my order. Again, I kindly explain myself.. to a manager. I even told them the reason I’m calling is bc I’m upset but I don’t want to be bc I love jimmy John’s so much and when I told the manager about my experience , the response I got was “well I have a driver tonight if you want to place an order”. No apology for my inconvenience and poor service. No offer to make the situation better. Just another poor attitude. Think it was the same person who answered the night before. Oh he also tried cutting me off while I was trying to explain why I was upset with them, I was talking about the name that appears on their caller ID and he’s like “yeah bc that’s who owns us” or whatever he said lol like I am suppose to know wolf pack enterprise owns jimmy johnw 🤣 I’m a manager in a retail shop, if a customer is upset and has a poor experience we go above and beyond to try to make it right for them. Just a little piece of advice for your poor customer service/management. I unfortunately will no longer be spending at least $40 a week with jimmy John’s unless they reach out to rectify the situation
• MW

  Mary Williams

  Feb 18, 2026
  1.0
  I have been in the service business for 30 years or more and never experienced anything quite like this phone call. I recently just gave Jimmy John's a chance after not going for years. If chasing away customers is the goal here give that guy a raise
• RB

  Rochelle Bennett

  Feb 18, 2026
  1.0
  Terrible customer service.
• SS

  Shane

  Feb 12, 2026
  1.0
  This location has been terrible since it’s been open. But every once in a while I try and give them an another chance. And I’m just consistently let down. The staff seems nice but they are constantly forgetting items and the quality of the subs is just poor.
• KG

  KP G

  Jan 5, 2026
  5.0
  Good service (drive through).