Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and for in-store orders.
Customer Service
Numerous reviews highlighted poor customer service, including rude staff interactions and lack of assistance at the counter.
Food Quality
Many customers expressed dissatisfaction with the quality of food, citing issues like cold items, incorrect orders, and undercooked items.
Management Issues
Several reviews pointed to poor management and staffing as contributing factors to the overall negative experiences reported by customers.
Cleanliness
There were complaints about cleanliness, particularly in the bathrooms and dining area, which detracted from the overall experience.
ZB
Zakaria Bakhit
1 day ago
1.0
They're customer service could improve a lot. They need to check on customers from now and then so that customer's doesn't have to wait for along time
CS
Candice Stambaugh
2 days ago
1.0
We've been in the drive through for quite some time now. I've worked at mcdonalds.. there is NOTHING in the store that takes this long to cook! Nothing!... Now going on 12:40 am.... Nate minimum 15 minutes and counting.
.... So more than 20 minutes and had to have the ice cold fries remade... This is my chicken sandwich 🤦
TC
Trisha Carter
5 days ago
2.0
Ridiculously slow service. There were hardly any cars, yet the wait was forever. They tell you to pull up to the wrong window and then don’t even bring the food to that window, which just holds up the line even more. On top of that, the fries are always ice cold—even after waiting close to 30 minutes. Completely defeats the purpose of fast food.
MM
mark
Dec 21, 2025
1.0
i waited about 45-50 minutes for a sundae and a frappe, after paying and waiting another 20 minutes i was informed that their ice cream machine wasn’t working. at this point ive been making eye contact with the frappe for a good 10 minutes and it looks as if its separated and been sitting for a long time. they finally try to hand me the melted frappe and i ask for it to be remade, the rude girl huffed and puffed away and took another 5+ minutes to make another one just out of my line of sight. i saw three other employees walk past the window away from her laughing about something, im assuming she did something to my drink so i dumped it out. never coming back here!!
AO
Allen Owens
Dec 19, 2025
1.0
1 burn away...........why are we arguing with customers about their order not being right!
I was given hot water partially closed lid.
I order oatmeal no apples. I got a half portion of oatmeal and it was cold no creamer no sugar. I simply say hey I come everyday this oatmeal doesn't seem right it looks like it got spilled maybe. She said let me remake it I said ok bring it to me i want to see if I was just tripping......they bring me a bag of oatmeal and a cup
With apples and raisins and throws it on the counter. Call manager said she gonna fix it. Come back she doesn't fix it. Get the assistant manager I tell her what the problem is....she said it comes like that. I said I just want an oatmeal like it comes with no apples like I order. She said we'll they though you wanted to make it yourself......lady I come everyday and aint never had to put hot water and open a bag of oatmeal that is meijers......the. she brings me oatmeal with apples and raisins inside......re train staff including management. The poor performance comes from the poor manager performance. LAST does not tell the customer what you thought. .its just oatmeal. Then they threw my hash brown away so 1 hour later I got oatmeal and no hashbrown.........and an excuse. Your assistant manager is not one. If working at McDonald's seems stressful it is because of management and lack of culture. To many problems for one corner and we tired of seeing it...are your employees in position? Why everyone walking in and out no one washing hands. Why no one ever comes to the front unless someone yells over the counter.......and why are we arguing with customers about their order not being right?
What are the operating hours of the McDonald's drive-thru at 49450 Grand River Ave, Wixom, MI?
The McDonald's drive-thru at this location is open 24 hours, 7 days a week.
Is delivery service available at this McDonald's location?
No, delivery service is not available; the restaurant is closed for delivery every day.
What types of payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer mobile ordering and curbside pickup?
Yes, this location offers curbside pickup, delivery (currently closed), same-day delivery, and no-contact delivery as pickup and delivery services.
How can I order from McDonald's using their mobile app?
You can order using the McDonald's App available on Apple App Store and Google Play Store, with direct links provided for convenience.
What are the contact details for this McDonald's in Wixom?
You can contact this McDonald's at +1 248-349-3635 or visit them at 49450 Grand River Ave, Wixom, MI 48393.
Where can I find the full menu and place an online order?
You can view the full menu at McDonald's official menu URL and place orders online via their delivery website link.
Are there other fast food restaurants near this McDonald's?
Yes, nearby you can find Chipotle Mexican Grill, Burger King, KFC, Taco Bell, A&W Restaurants, Arby's, and Dunkin'.
What automotive-related services are located near this McDonald's?
Nearby automotive services include AutoZone for parts and repair, Big Rays Quick Lube for oil changes and tire repair, and Zax Auto Wash for car washing and detailing.
Are there any gas stations close to McDonald's for refueling during your visit?
Yes, you can find BP, Valero, Exxon & Mobil Stations, and Exxon nearby for gas and convenience services.