Jimmy John's

3.9
186 reviews

About

Sandwich Restaurant

Location

Jimmy John's
49761 GRAND RIVER AVE, Wixom, MI
48393, United States

Hours

Reviews

3.9
186 reviews
5 stars
96
4 stars
40
3 stars
13
2 stars
7
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff friendliness while others report rudeness and poor handling of orders.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Delivery Issues

Many customers experienced delays in delivery times, often significantly longer than advertised.

Food Quality

Food quality is generally praised, but there are reports of inconsistent preparation and portion sizes.

Cleanliness

Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.
  • LE
    Lora Erich
    Sep 25, 2025
    1.0
    I agree—be cautious with their catering. They made a mistake with my daughter’s order and wanted me to drive 30 minutes to fix it. The manager promised to mail me a refund, but it’s been two weeks, and I haven’t received anything. I tried to call and he did not come to the phone - coward!!
  • JW
    Jacob Wegner
    Jul 23, 2025
    5.0
    INCREDIBLE service. It only took 30 seconds to get my sandwich ready.
  • MP
    Mike penny
    Feb 9, 2020
    1.0
    Online order took over an hour for delivery. Then nothing was correct. And came with someones hair in our subs.Called to talk to a manager and was spoken to very rude and told our order was correct. Basically called us liers.
  • AK
    Allan K
    Nov 25, 2019
    5.0
    Came for the free smells, left with a sandwich.