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Arby's

3.9
(662 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
49800 Grand River Ave, Wixom, MI
48393, United States

Hours

Reviews

3.9
662 reviews
5 stars
318
4 stars
153
3 stars
91
2 stars
23
1 star
77

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Several reviews mentioned inconsistent food quality, with complaints about cold or stale food, and issues with incorrect orders.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Operational Hours

Customers expressed frustration over the restaurant not adhering to posted hours, often finding it closed when it should be open.

Cleanliness Concerns

There were mixed reviews about cleanliness, with some customers noting unsanitary conditions and others praising the cleanliness of the dining area.
  • EK
    Elizabeth Krantz
    3 days ago
    1.0
    They forgot one sandwich and we ordered 3
  • AC
    Andy Chatel
    Feb 12, 2026
    5.0
    Made to order.
  • EP
    E Passino
    Feb 1, 2026
    3.0
    30 min drive thru
  • JW
    Jenicesha Waller
    Jan 14, 2026
    5.0
    Line moves quick and food was hot & fresh
  • NC
    Nichole Cline
    Jan 7, 2026
    1.0
    Waited for our food for 10 minutes, after being told it would be a 5 minute wait. Got half way through the sandwich to find out the chicken was still raw! Called to complain and get a refund and was told we would have to come back to the store to get our money back. So we drove a half hour out of our way and the manager would only refund half of the order. Absolutely horrible service! I do not recommend eating here

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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