Arby's

3.9
658 reviews
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Business Details

49800 Grand River Ave, Wixom, MI
48393, United States
(248) 380-5610
http://www.arbys.com/locations/us/mi/wixom/49800-grand-river-ave/store-6021
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
49800 Grand River Ave, Wixom, MI
48393, United States

Hours

Reviews

3.9
658 reviews
5 stars
316
4 stars
153
3 stars
90
2 stars
23
1 star
76

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff and poor service, particularly in the drive-thru, with some experiencing long wait times and unresponsive employees.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about cold, stale, or poorly made food.

Inconsistent Experience

Customers noted significant variability in their experiences, with some praising friendly and efficient service while others encountered rude staff and incorrect orders.

Operational Hours

Several reviews mentioned that the restaurant frequently closed earlier than advertised, leading to customer frustration.

Positive Staff Interactions

Despite the negative feedback, some customers highlighted positive interactions with specific staff members who provided excellent service.
  • NC
    Nichole Cline
    5 days ago
    1.0
    Waited for our food for 10 minutes, after being told it would be a 5 minute wait. Got half way through the sandwich to find out the chicken was still raw! Called to complain and get a refund and was told we would have to come back to the store to get our money back. So we drove a half hour out of our way and the manager would only refund half of the order. Absolutely horrible service! I do not recommend eating here
  • MM
    Manofdanorth
    Dec 23, 2025
    1.0
    Super slow and a waste of time. Was in drive thru just me and the had no one really working. Could have gone to three different fadt food places by the time this place gives you the food.
  • ML
    Mike Lanphar
    Dec 1, 2025
    1.0
    Horrible. The older guy at the window, not nice. Food was awful. Told me it would be an extra 5 min to make and it was yesterday's chicken. Disgusting. Then when you call its a busy signal. Garbage. I do not recommend eating there.
  • TL
    Teysha LeManski
    Nov 11, 2025
    3.0
    I asked for a special request, they made it perfectly. However it was quite a long wait. I wouldn't come here if you're in a hurry.
  • HG
    Helen Garrick
    Nov 3, 2025
    4.0
    I did not go in. Initially the lady at the window was a bit rude but when I thanked her kindly hey mood completely changed. I'm guessing she had a bad experience just before me
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