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McDonald's

3.1
(583 reviews)

Business Details

200 W Grand River Ave, Williamston, MI
48895, United States
(517) 655-5450
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
200 W Grand River Ave, Williamston, MI
48895, United States

Hours

Reviews

3.1
583 reviews
5 stars
169
4 stars
117
3 stars
81
2 stars
62
1 star
154

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently noted issues with order accuracy and slow service, with many expressing frustration over incorrect orders and long wait times.

Food Quality

There were numerous complaints about food being cold, undercooked, or not prepared as requested, leading to dissatisfaction with the overall food quality.

Staff Attitude

While some customers praised the friendliness of the staff, others reported rude behavior from management and a lack of professionalism among team members.

Cleanliness

Several reviews highlighted concerns about the cleanliness of the restaurant, with reports of trash and unsanitary conditions.

Management Issues

Many customers pointed out poor management practices, including disorganization and lack of communication among staff, contributing to a negative dining experience.
  • SH
    S. Harris
    4 days ago
    4.0
    It's McDonald's
  • DH
    Dominic Hill
    Feb 19, 2026
    1.0
    Longest wait times. Have now had multiple instances of them accepting mobile orders and then not receiving the order. They are routinely closed during business hours for one reason or another and make no effort to communicate this to customers and will still accept mobile orders when this is the case.
  • KG
    Kori Gibson
    Jan 26, 2026
    5.0
    I may not have gotten my order right every time, but the customer service is amazing!! Such great people with Great customer service skills!!! Jacob is great and the lady in the morning time is the sweetest you gotta come here. They’re very clean and they make sure if you don’t get everything right they make it right in the end And that’s all that matters
  • AA
    Anonymous
    Jan 7, 2026
    1.0
    Lots full of trash, 15 min wait and I ordered ahead on the app, cold food. Zero customer service options through the app
  • DI
    Daniel Isaacson
    Dec 30, 2025
    4.0
    Service was good, it was good for McDonalds

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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