McDonald's

3.4
1794 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11033 Whitmore Lake Road, Whitmore Lake, MI
48189, United States

Hours

Reviews

3.4
1,771 reviews
5 stars
595
4 stars
374
3 stars
297
2 stars
140
1 star
365

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely long wait times for their orders, often exceeding 20 minutes, with some stating it took over an hour.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, with many customers receiving the wrong items or missing components.

Employee Attitude

Feedback was mixed regarding staff demeanor; while some praised individual employees for their friendliness, others reported rudeness and unprofessional behavior.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning cold, stale, or poorly prepared items.

Cleanliness

Multiple reviews noted that the restaurant was often dirty, with complaints about the state of the bathrooms and dining area.
  • DS
    DeAnna Stevens
    Nov 14, 2025
    3.0
    What economic re pricing? Got told COULDN'T get a BIG Mac with Quarter Pounder patties. Or, a double quarter pounder on a BIG Mac buns with big Mac sauce not ketchup or onions.
  • MB
    Megan Boysal
    Oct 31, 2025
    1.0
    My friend and I made pick up orders and sent our friends up there to pick up. We live 5 minutes away and 40 minutes later I called them to see if everything is good and both of them are confused because the orders are wrong and none of the workers know what's going on. They just keep going around in circles like they have no idea how to do their job. I had to call the store to see what's going on and the guy who answered the phone didn't really know what's going on. It's simple. You get the order. You make the order. You put it in the bag. This place has really gone to shit. The place is trashed, like literally disgusting.. we have tons of pictures after having to go inside after 45 minutes but this picture really sold it for us. Another update.. my friend just got back over an hour later.. again we live 5 minutes from this location. The workers came to the drive thru in sunglasses at 10 at night. I can only imagine what these workers are on tonight. Like I don't even wanna eat this food. Who knows what the hell these workers did.
  • CO
    Conner Ortlieb
    Oct 31, 2025
    4.0
    It was a decent stop however the fries were cold and not salty
  • GB
    Gregory Beebe
    Oct 30, 2025
    1.0
    I have to wait a very long time for my order and on top of that, they normally get the orders incorrect. While I was waiting I had to listen to their employees having gossip conversations laced with much, much cussing. Such a turn off when employees act like animals.
  • KC
    Kate Campbell
    Oct 23, 2025
    1.0
    The only reason this review is getting anything is because of the guy at the drive through window who is above and beyond the sweetest. The other person at the window told my husband she couldn't find our order, we were literally showing her the app with our order, and she still said she couldn't find it. We asked her if there was another way to look it up to which she replied "No." We had to speak to another person and explain the situation to which he responded "It's right here o don't know how she couldn't find it." The food was HORRENDOUS. Our fries tasted like soap, the nuggets were cold, and my double cheeseburger also tasted like soap. It was inedible. This is the worst fast food experience I've ever had and I'll never return to this location.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 11033 Whitmore Lake Road?

This McDonald's location is open 24 hours a day, every day of the week.

Does this McDonald's offer delivery services?

Yes, McDonald's offers delivery services 24/7 through their delivery platform.