Subway

4.1
321 reviews
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Business Details

121 E Colby St, Whitehall, MI
49461, United States
(231) 894-9396
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Whitehall Subway® Restaurant at 121 E Colby St brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
121 E Colby St, Whitehall, MI
49461, United States

Hours

Reviews

4.1
321 reviews
5 stars
173
4 stars
78
3 stars
35
2 stars
8
1 star
27

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with staff are mixed; while many praise the friendly service, others report rude behavior and poor customer interactions.

Order Accuracy

There are frequent complaints about incorrect orders, particularly with online orders not being ready or made incorrectly.

Cleanliness

The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.

Food Quality

While many customers enjoy the food and find it fresh, there are occasional reports of inconsistency in portion sizes and quality.

Management Issues

Some reviews indicate dissatisfaction with management, particularly regarding staff training and handling of customer complaints.
  • AD
    alexis davis
    6 days ago
    1.0
    The foods always great, however, there is a bigger worker whos always beyond rude. Unhygienic and snotty. Not to mention the appearance is horrible.
  • CF
    Carmen Fleese
    Nov 7, 2025
    5.0
    Fast and good
  • TA
    Tara Aukerman
    Aug 20, 2025
    5.0
    Staff was awesome. I'm rating just to give them a virtual high five.
  • TT
    Trump Train
    Aug 7, 2025
    5.0
    Everyone there does a great job. Very clean place.
  • LB
    Lilli Banner
    Jul 7, 2025
    3.0
    I have gone to this subway for years. I have never had any complaints. However, today I online ordered my usual foot long tuna. When I picked it up from the store the bag felt unusually heavy, but I just went on my way. When I got home I unwrapped the sub and started eating. To my surprise the sub had like triple the amount of tuna that it’s supposed to be made with. I checked my receipt as well as my order I put on my phone to make sure it wasn’t a user error. It wasn’t. I’m not usually someone who complains to food service but the amount of tuna that was on this sandwich almost made me feel like I was being pranked. I called the store to let them know about the sandwich and I was met with a long silence. And then was told it was a new worker. The girl on the phone sounded young and people make mistakes. So I hung up and tried to continue eating. But I couldn’t. It was gross and soggy and so filled with tuna none of the other toppings fit in the sandwich. They just fell out. So I guess my complaint is with management. This new worker must be really new and should not be left unattended while making food yet. Yes, an honest mistake on their end but I am out $16.
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Frequently Asked Questions About Subway

Where is the Subway restaurant located?

The Subway restaurant is located at 121 E Colby St, Whitehall, MI 49461, US.

What are the operating hours of the Subway at 121 E Colby St?

The Subway is open Monday to Saturday from 8:00 AM to 11:00 PM and Sunday from 10:00 AM to 10:00 PM. It is closed on November 27, 2025, and December 25, 2025.