Food Quality
Many customers reported issues with food quality, including overcooked chicken, stale items, and incorrect orders.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful employees.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food debris on the floor.
AI Ordering
The introduction of AI ordering was met with criticism, as customers found it confusing and frustrating.
Inconsistent Experience
Feedback indicated a wide variance in experiences, with some praising the food and service while others reported significant dissatisfaction.