Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.0
693 reviews
5 stars
307
4 stars
199
3 stars
98
2 stars
27
1 star
62
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with missing items and incorrect orders, leading to frustration.
Service Speed
Many reviews highlighted slow service times, particularly in the drive-thru, with some customers waiting excessively.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold or poorly prepared items, particularly fries and sandwiches.
Staff Attitude
While some customers praised the friendliness of the staff, others noted a lack of training and professionalism.
Cleanliness and Atmosphere
Several reviews mentioned the need for a remodel and issues with the restaurant's cleanliness and temperature.
- STsherrie tylerDec 15, 20251.0Ordered 1 double and 1 classic, extra arbys sauce and a mocha. Got home which is 45 mins away. And only had 1 sandwich. Sure screwed up our dinner.
- AHA HoweDec 6, 20251.0I placed a door dash order for my family, the restaurant set the order out for the dasher to pick up with half of the items missing in the bags, and no drinks. Door dashing food isn’t cheap, it was almost $50 and I got about $20 of the food I ordered delivered to me. When I called and complained about half my order not being delivered, they blamed the door dasher to cover their own butt, and told me to just come pick it up. Also one of the sandwiches wasn’t even right. I’m done with Arby’s in Whitehall, they screw something up/forget items every time I order from them. Unbelievably bad service
- JJJohn JNov 3, 20251.0This is by far the worst Arby's I have been to. It's my fault for going back. I guess I figured it would change but nope. EVERY single time I've been to this Arby's something has been wrong. Yes I said EVERY. If it's not ants in my pop it's something they forgot or like this last time just plain out gave me something different. That's dollars upon dollars that I have earned and waisted at this restaurant. All the manager could say over the phone was I'm sorry that was my fault. Can you drive all the way back here so I can give you your French dip. LMFAO. Ya so my French dip can cost me even more with the cost of gas.Ya know back in the day when I worked at Arby's we were here to a higher standard then all the other fast food restaurants. Brian Forester was our manager and he was on top of it. It's pretty sad that this isn't my first time complaining about this place and NOTHING gets done. The least a million dollar company could do was not charged their customers for the food when it's the company's fault.
- DPDaemon PouchOct 26, 20251.0Complete horrible service and management. Workers aren't even trained properly. Or this establishment is just cheap? Not sure..but for some reason they can't afford sauces. I didn't know i had to REQUEST a sauce that is suppose to be PROVIDED with the order. I mean do I have to come inside and do your job for you??
- TIThomas InnisOct 13, 20251.0Don't waste your money on the nugs. Significantly underwhelming compared to the picture and barely edible. Good thing I added on a $9 sandwich because I fed the nug bowl to the dogs. $21 for a lunch meal is wild.