Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Food was cold, the dining area was nasty. No tables were clean, it seemed like there were only a few workers and should have had the lobby closed if you're that short staffed or the manager should have made sure the crew was doing there job properly... No fast food should be that nasty.
RD
Regina Dick
Apr 25, 2026
1.0
This is ridiculous this is the last time I ever go to this Wendy's but I guarantee you one thing I will get my money back!!! One guy working at the store just one guy that's it and my husband waited outside for at least 10 minutes before he went back up to the window and had to tell the guy hello where's my food this is ridiculous this place needs to be shut down The food was smashed it was horrible It took him 10 minutes to make the worst food ever!!!
LM
Lana Monkiewicz
Apr 13, 2026
1.0
If I could give zero stars I would. I ordered my food around 6:40am. Never got a call or message or anything that they couldnt fufil my order. I arrived to the restaurant around 6:50am and sat at the speaker for 5 minutes. I kept saying hello is anyone there and no response. So i pulled through the drive thru to the window. 2 minutes later the what looked like manager saw my car sitting there rolled her eyes and opened the window and said were not open. I said well i already paid and ordered online because the website says your open. She said our fryers are broken and we cant help you. Im trying to reach out to get my money back and to say i will not be coming back to this location. Everytime i go there the employees are rude as can be and they make it known that they dont want to be there. Im in customer service myself and this is not acceptable. They are rude to me everytime i go there and theh dont care about customers. The inside is gross and so are the bathrooms. I thought I would give them one more chance and they blew it once again. Please hire new people. And please refund my order as i was not pleased and did not get my food this morning.
NT
Nancy Telling
Apr 11, 2026
1.0
Id give 0 stars but it’s not an option
Food was old and cold, like it had been reheated a few times , bun was dry and so was the burger . Our fries were both upside down in the bag, llike it was just thrown inside, , burgers were not even wrapped completely, I couldn’t trust what we received so we did not eat. I’ll NEVER return to this Wendy’s EVER!!!
Service was beyond horrible, in the drive through, there was absolutely nobody in line yet I waited almost 10 minutes for someone to come to the speaker, Once there she was so rude like I was a complete bother , Ive never experienced such rude people in a drive through ever
SS
Sheryl Salutes
Apr 6, 2026
1.0
Purchased food on 4/6/26 and I’m so sorry I did! Worst fast food I have ever had. Burgers and fries cold brought out 2 frostys and I had to inquire where my 3rd frost and drink was after waiting another 10 minutes he returns with a pop with a quarter of it gone and a frosty that is not filled full. The food tasted old like it was sitting around for hours it was disgusting. These workers obviously don’t care about putting any effort in their job just downright lazy and could care less about providing good service or quality, I tried to call when I got home and they would not answer their phone. I called twice and it just rang and rang…. I will never give that location business again! Beyond horrible! Pay good money for overpriced trash food.
What are the operating hours for the drive-thru at Wendy's on Joy Road in Westland, MI?
The drive-thru is open daily from 6:30 AM to 1:00 AM.
Is the Wendy's on Joy Road in Westland open for dine-in and delivery?
Yes, this location offers dine-in, drive-thru, takeout, and delivery services where available.
Does this Wendy's location serve breakfast?
Yes, breakfast is served, including combos, sandwiches, coffee, and sides.
How can I order food from Wendy's on Joy Road?
You can order via the Wendy's mobile app or their website at order.wendys.com by selecting the Westland location.
What payment options does this Wendy's accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Where can I find Wendy’s menu pricing and nutrition information?
Menu prices and nutrition details can be viewed on Wendy's website, mobile app, or in-restaurant nutrition posters.
How can I provide feedback or contact the Wendy's location on Joy Road?
You can reach the Customer Care team via their website's contact page or call the location directly at (734) 762-3397.
What other local businesses are near Wendy’s on Joy Road that visitors might find useful?
Nearby places include Collision Works auto body shop, Lifecare Pharmacy, Dougie's Ice Cream, and Exxon gas station—convenient for car service, healthcare, treats, and fueling up.
How can nearby places help me plan my visit to Wendy’s on Joy Road?
You might visit Lifecare Pharmacy or Saad Smiles Dentistry nearby before or after dining, or grab a dessert at Dougie's Ice Cream. For transportation, nearby Exxon and automotive services are available, making your visit more convenient.
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