Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Westland Subway® Restaurant at 36150 Ford Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous customers expressed concerns about food safety, including improper glove use, unsanitary conditions, and food quality issues leading to food poisoning.
Service Quality
Many reviews highlighted poor customer service, including rude staff, language barriers, and slow service, contributing to a negative dining experience.
Management Issues
Several customers noted that the location has declined under new management, with complaints about staffing, organization, and overall management practices.
Food Quality
Customers reported inconsistent food quality, with issues such as stale bread, skimpy portions, and poorly prepared sandwiches.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted positive experiences with certain menu items.
DL
Diane Lawson
2 days ago
1.0
This place has gone down hill. New owner. DO NOT talk on your ear piece while serving customers. STIR the tuna! Don't let it dry out. NEVER AGAIN will I return. SUCKS!
LK
Lady K
Jan 7, 2026
1.0
I went into this Subway today, January 7, 2026, and I will not be returning.
I sent my son in to order two footlong subs, but something told me to go inside—and I’m glad I did. One employee had already made and toasted a sandwich. While watching the process, I noticed another employee taking orders and handling cash and credit cards. Immediately after finishing that transaction, he came over to attempt to make my sandwich without changing his gloves.
I asked him directly if he changed his gloves. He ignored me and instead looked at the other employee and asked him to “translate” what I was saying. I know he understood me because I pointed directly at his gloves. That response was rude and unprofessional.
Handling money and then preparing food without changing gloves is a serious cross-contamination issue and can make people sick. It’s disgusting, honestly. What’s even worse is that customers who aren’t paying attention wouldn’t even know their food is being handled this way.
Despite all of this, I still left a tip—which is sad, considering the lack of basic hygiene and respect. I used to come to this location often, but after what I witnessed today, that’s done.
Changing gloves after handling money is not optional—it’s basic food safety. Nasty and unacceptable.
TP
trish pellerito
Jan 4, 2026
1.0
We tried to purchase a bunch of subs around 5pm New Year's eve for a party. The poor guy behind the counter didn't speak English . There WAS a little boy with him behind the counter, trying to translate so they could at least try to process orders. (Not too well. .)
What was the store Manager thinking? 1st, the counter guy was placed in a terrible position on a big party night; 2nd, that child should have been home, watching Naruto, or something, NOT behind a sandwich counter on a busy party night, on a busy street, where any rando could walk in and cause mayhem. And NO food handler card.
We watched this fiasco unfold for a few minutes, then left. Lucky we had a backup plan.
We won't be back to this location. It violates child labor laws, possible health code violations and clearly puts its employees at risk.
Shame on the store manager and franchise holder.
DD
dawne davis
Dec 24, 2025
1.0
Must be new owners don’t know how to make a from the Menu. Then when you tell them they start talking in their Language
SH
Samantha Havro
Sep 26, 2025
1.0
Found out it's under new management. I ordered 6 inch sub with extra bacon,got only 6 and was charged for 8. Both of the subs were stale. My son's personal pizza had ice crystals on it,which it never had before. It was sour when he took a bite. Threw it all in the garbage. They also have the meat behind a metal shield so you can't see them. Will not be going here again,maybe will try JimmyJohns.