Brand Certified
McDonald's
3.5(1665 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
31355 Joy Rd, Westland, MI
48185, United States
Certified by McDonald's • Mar 01, 2026
(734) 458-7975
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,665 reviews
5 stars
608
4 stars
364
3 stars
259
2 stars
125
1 star
309
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff are mixed, with some praising friendly service while others report rudeness and disrespect from management.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and food quality, leading to frustration.
Speed of Service
There are frequent complaints about slow service, particularly during busy times, with long wait times reported in both drive-thru and in-store.
Food Quality
While some customers enjoyed fresh and hot food, others experienced cold or poorly prepared items, indicating inconsistency in food quality.
Cleanliness
The cleanliness of the restaurant is noted positively by some, but there are also mentions of dirty kiosks and disorganized service.
- OOoliviaFeb 3, 20261.0The managers are completely disrespectful and rude there is one manager who all out disrespect s you if you look at least under the age of 20 she yells at you for no reason. I a Franklin student goes there everyday after school but one day the manager came up to me and started yelling and saying I was banned. I tried to ask her why but she just yelled at me and my friends and called the cops on us. I was in a group of 5 other people 3 girls and 2 guys, she only yelled at the girls and told them they were banned but the guys were free to go.
- JSJosephine SandersonJan 30, 20261.0We were waiting more than ten minutes for are food and people behind me already got their food before us like what do not go here
- DNDavid NickelJan 23, 20262.0First, the staff at this location is very friendly. The food is overpriced, salty and there always seems to be high school kids making it unpleasant to eat there. Kiosks to order are both dirty and lacking a human touch.
- JPJoseph PhillipsonJan 22, 20265.0So, I know how can fast food get all 5 stars, well it was latenight, prompt and courteous service and food was hot and fresh tasting. That night crew deserves props for a job well done!
- CSCortez Bostic SrJan 21, 20262.0every time I order from here is the same thing either The food is cold or something is missing on top of the fact that you pay for a medium fry and basically get a small fry now I get the price of food going up for them, but they also take the price up of the food that We order so it shouldn’t be a problem to make the fries look like the images you see on TV, social media and the posters all across McDonald’s building….. McDonald’s needs to get it together not just this one, but everyone in the Wayne County area
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 31355 Joy Rd, Westland?
McDonald's at 31355 Joy Rd, Westland is open 24 hours a day, every day of the week.
Does this McDonald's location offer drive-thru service?
Yes, this McDonald's location has a drive-thru that operates 24/7.
What delivery options are available at McDonald's in Westland?
McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or via a mobile app?
Yes, you can order online through their delivery website or by using the McDonald's app available on both Apple and Android devices.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What types of food and services does this McDonald's provide?
This McDonald's serves fast food including breakfast items, burgers, sandwiches, coffee, ice cream, and frozen yogurt. Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Are there any convenience stores near this McDonald's?
Yes, 7-Eleven and a BP gas station with convenience stores are nearby, which can be useful for quick snacks or fuel before or after your meal.
Where can I find other fast food options near this McDonald's?
Nearby fast food alternatives include Little Caesars and Capt'n Nemo's of Westland, offering pizza and sandwiches respectively, great options if you're exploring local dining.
Are there any pharmacies or health-related services near the McDonald's?
CVS Pharmacy and Jenkins Merwin DO medical practice are close by, making it convenient to combine health errands with your visit here.
What nearby entertainment or community places can I visit while at McDonald's?
You can visit Bell Creek Community Church, Ignition Church, or Livonia Franklin High School nearby. Also, there are hair and nail salons like Annelieses Hair Designs and Natural Nails close to the location.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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