McDonald's

3.0
2009 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
38418 Ford Rd, Westland, MI
48185, United States

Hours

Reviews

3.0
2,009 reviews
5 stars
540
4 stars
318
3 stars
357
2 stars
203
1 star
591

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews highlighted issues with food quality, including stale items, incorrect orders, and food served cold.

Staff Attitude

Several customers noted that staff members displayed a lack of professionalism and care, with some employees being described as rude.

Management Issues

Multiple reviews mentioned ineffective management, including poor handling of staff and customer complaints.

Inconsistency

Customer experiences varied widely, with some praising individual employees while others reported consistently negative experiences.
  • ME
    Melanie Eskew
    Nov 17, 2025
    3.0
    Would give a 5 star for jasmine (i think that’s her name), the lady with purple hair in the morning! and for morning drive through in general. They are so kind to me and everything tastes great! But the manager who works up front around 1pm on Friday was so unbelievably rude to me when I stopped inside the other day (she has dark hair, pony tail, probably in her 40s or 50s). I politely asked where my order was after 10 mins and she rudely said “well you were busy looking at your phone but i called it out” meanwhile my food is completely hidden behind the counter. i have extreme anxiety in public so i was staring at my order number on phone waiting to hear “1689” but i never heard it called. Maybe that’s my mistake, but don’t be rude to me over a mistake, especially when you don’t know what I have going on. Also, leave the food on the counter and it wouldn’t have been an inconvenience!!! Idk give your crew members a raise and put the managers attitudes in check. By the way, I was a manager at mcdonald’s for 3 years!!! Do better!!
  • RG
    Ricky Gonzales
    Nov 15, 2025
    5.0
    I was there few weeks ago for work trip. I got there late at night maybe 1am expecting the normal Mcdonalds crap food. The girl running the window had me park and wait. Had glasses I believe. Got to my hotel and was surprised at how good the food was! It reminded me of how Mcdonalds used to taste to me as a kid. Fries just right, burger fresh, nuggets crispy. I work in food industry and night shifts are normally known to be the worst but great job night crew!
  • MM
    Ming Ming
    Nov 9, 2025
    1.0
    Chances Not Making Champions At This OverPriced Location. Too Many Loses For Pics. Check Other Location Prices First.
  • MM
    Missy Missy
    Nov 8, 2025
    5.0
    Was there this morning and the manager was so nice. offered to take my order at the counter or asked if I needed any help on the kiosk. It's very clean and the people are so nice there.
  • AS
    Andrew Skotak
    Nov 6, 2025
    1.0
    Wait 5 minutes at the speaker with not a word said just to tell me the system is down half the time I go here, I always place a mobile order and end up having the inconvenience to have to cancel it. I work midnights nearby and one of the only places I can grab lunch and I don't end up eating half of the time. They need better employees at night I've worked fast food it's not hard to answer someone at the speaker and not waste their time.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 38418 Ford Rd, Westland, MI?

This McDonald's location is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, McDonald's at this location offers delivery, including same-day and no-contact delivery options.