McDonald's

2.9
1816 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1675 S Wayne Rd, Westland, MI
48186, United States

Hours

Reviews

2.9
1,816 reviews
5 stars
444
4 stars
272
3 stars
300
2 stars
177
1 star
623

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items.

Food Quality

Customers frequently mentioned cold or poorly prepared food, including stale fries and undercooked items.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty tables and kitchen areas.

Customer Experience

Overall, the customer experience was negatively impacted by staff attitudes and service inefficiencies.
  • KK
    K
    1 day ago
    1.0
    I had a hair in my food and they didn’t apologize. I received a new crappy burger after waiting for a while but I felt it should’ve been handled better. Another time received the wrong item. Customer service isn’t great and they’re slow.
  • NB
    Norm Basil
    5 days ago
    2.0
    Not only did they get my order wrong, there was no napkins in the bags.And as i'm waiting for my food, i'm watching rats run around in the front by the door I will post videos.So you guys can see
  • MT
    Megan Taylor
    Nov 12, 2025
    1.0
    I was up here getting food and they yet again messed up I tried calling up 5 times with no answer I drove up and they tried to give me food that was sitting there so I asked it to be remade and while I was waiting saw this working in non appropriate McDonald uniform and half her back out I’m sorry nobody wants to see that while I’m getting food do better it’s trashy
  • TF
    TeQuanda Frederick
    Nov 11, 2025
    1.0
    On November 10,2025. I visited this McDonald’s on my way to work. The service and food was horrible. The lady that took my order was very nice and friendly but that where it ended. Driving up to receive my food the chick that gave me my food is very unprofessional, she tore my bag as she was giving me my food, my food was cold it was as if someone else ordered this meal and left. I asked for fresh fries, I got soggy fries, the nuggets were old and the Big Mac and double cheeseburger was old as if it was sitting around. I 45 minutes away there no way for me to bring the food back so I threw it away and went to work with no lunch. I wasted damn near $20 for some cold left out food. I work in customer service and I have never treated my customers in such a way, this is a disgrace with my McDonald’s being the leading fast food chain. Bullshit do better. I really would like my money back I still have my receipt but the food is in the garbage.
  • BJ
    billy joel
    Nov 3, 2025
    1.0
    i’ve never left a review before but i just feel like i have to, the lady on the speaker and first window is always so disgustingly rude. any place i know in the food industry would’ve fired somebody who speaks to the customers the way she does. everyone else seems pretty nice. also want to note im always nice and she’s still rude and the costumers she gets mad and yells at will just be asking something simple not even rude. no one is expecting 5 star service at a fast food drive thru but she just has no home training.

Frequently Asked Questions About McDonald's

What are the general operating hours of McDonald's at 1675 S Wayne Rd, Westland, MI?

McDonald's at 1675 S Wayne Rd, Westland, MI operates from 6:00 AM to 11:00 PM Monday through Friday, 24 hours on Saturday, and from 4:00 AM to 11:00 PM on Sunday.

Is McDonald's at this location open for delivery 24/7?

Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.