Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and inattentive to orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned cold or poorly prepared food, with complaints about freshness and cleanliness.
Speed of Service
Customers consistently noted long wait times, both in the drive-thru and inside the restaurant.
Cleanliness
Multiple reviews pointed out unsanitary conditions, including dirty dining areas and improper food handling practices.
JJ
Jim
3 days ago
1.0
This will be 3rd botched order in the past month. It's not busy, 5 cars parked and Im the only drive-thru customer. The kitchen ticket clearly states make it a double quarter pounder. Guess what - just one hamburger patty. Do your kitchen crew just not care or are they just terribly incompetent?
SB
Sara Boehm
Feb 22, 2026
1.0
Absolutely just no ordered food got half of what I ordered and on top of that cold save your time and disappointment drive a extra mile and go to the one on Michigan Ave if workers would pay attention to slips it's not a hard job worked for a McDonald's easiest job ever buck up and either do the job or quit
JJ
Jvthegreatest
Feb 21, 2026
1.0
You can really tell that that they have a new crew. The food is now always cold, the fries never have salt anymore, they don’t give napkins anymore, and the entire staff is rude for no reason. There’s no way that the same group of people have a bad day every single day. I’ve been in management for years so it’s easy for me to see that they have either a new manager or a new supervisor and that person is making the crew miserable. It starts with management. This used to be my favorite McDonalds to go to when driving through Westland.
RR
Rebecca
Feb 13, 2026
5.0
My favorite McDonald's, everyone is so friendly and it's incredibly clean and the food is always amazing 🤩
JZ
J Z
Feb 10, 2026
1.0
Double hamburger with extra onion was only a single with no onion. No sauces. To top it off, the lady that worked the window handed off my drinks to the car in front of me and then proceeded to hand me the same drinks after they handed them back. After I asked for new drinks because they went into someone else’s car she proceeded to point and laugh at me and curse in Spanish to her coworkers. Horrible establishment, will be looking to get her fired.
What are the general operating hours of McDonald's at 1675 S Wayne Rd, Westland, MI?
McDonald's at 1675 S Wayne Rd, Westland, MI operates from 6:00 AM to 11:00 PM Monday through Friday, 24 hours on Saturday, and from 4:00 AM to 11:00 PM on Sunday.
Is McDonald's at this location open for delivery 24/7?
Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.
What drive-thru hours does McDonald's have at this Westland location?
Drive-thru is open from 6:00 AM to midnight Monday and Tuesday; until 4:00 AM Wednesday through Friday; all day Saturday; and from 4:00 AM to 11:00 PM Sunday.
What services are available for pickup and delivery at this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment options are accepted at McDonald's on S Wayne Rd?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
How can customers order from McDonald's online or via app?
Customers can order online via https://mcdonalds.order.online/business/-5579 or by using the McDonald's App available on the Apple App Store and Google Play Store.
Are there any nearby coffee shops customers can visit before or after McDonald's?
Yes, Dunkin' is a nearby coffee shop where customers can enjoy donuts, coffee, and smoothies before or after visiting McDonald's.
What nearby places can help customers with insurance needs near McDonald's?
Nearby insurance agents include Clay Nissan - State Farm Insurance Agent, Elizabeth Wilder - State Farm Insurance, and Sara Tyranski: Allstate Insurance, providing convenient insurance services close to McDonald's.
Which nearby places can customers visit for healthcare services close to McDonald's?
Nearby healthcare providers include Metro Rheumatology, Apex Behavioral Health, and Mint Pharmacy for medical, psychiatric, and pharmaceutical needs.
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