Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff and long wait times.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items.
Food Quality
Customers frequently mentioned cold or poorly prepared food, including stale fries and undercooked items.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty tables and kitchen areas.
Customer Experience
Overall, the customer experience was negatively impacted by staff attitudes and service inefficiencies.
KK
K
1 day ago
1.0
I had a hair in my food and they didn’t apologize. I received a new crappy burger after waiting for a while but I felt it should’ve been handled better. Another time received the wrong item. Customer service isn’t great and they’re slow.
NB
Norm Basil
5 days ago
2.0
Not only did they get my order wrong, there was no napkins in the bags.And as i'm waiting for my food, i'm watching rats run around in the front by the door I will post videos.So you guys can see
MT
Megan Taylor
Nov 12, 2025
1.0
I was up here getting food and they yet again messed up I tried calling up 5 times with no answer I drove up and they tried to give me food that was sitting there so I asked it to be remade and while I was waiting saw this working in non appropriate McDonald uniform and half her back out I’m sorry nobody wants to see that while I’m getting food do better it’s trashy
TF
TeQuanda Frederick
Nov 11, 2025
1.0
On November 10,2025. I visited this McDonald’s on my way to work. The service and food was horrible. The lady that took my order was very nice and friendly but that where it ended. Driving up to receive my food the chick that gave me my food is very unprofessional, she tore my bag as she was giving me my food, my food was cold it was as if someone else ordered this meal and left. I asked for fresh fries, I got soggy fries, the nuggets were old and the Big Mac and double cheeseburger was old as if it was sitting around. I 45 minutes away there no way for me to bring the food back so I threw it away and went to work with no lunch. I wasted damn near $20 for some cold left out food. I work in customer service and I have never treated my customers in such a way, this is a disgrace with my McDonald’s being the leading fast food chain. Bullshit do better. I really would like my money back I still have my receipt but the food is in the garbage.
BJ
billy joel
Nov 3, 2025
1.0
i’ve never left a review before but i just feel like i have to, the lady on the speaker and first window is always so disgustingly rude. any place i know in the food industry would’ve fired somebody who speaks to the customers the way she does. everyone else seems pretty nice. also want to note im always nice and she’s still rude and the costumers she gets mad and yells at will just be asking something simple not even rude. no one is expecting 5 star service at a fast food drive thru but she just has no home training.
What are the general operating hours of McDonald's at 1675 S Wayne Rd, Westland, MI?
McDonald's at 1675 S Wayne Rd, Westland, MI operates from 6:00 AM to 11:00 PM Monday through Friday, 24 hours on Saturday, and from 4:00 AM to 11:00 PM on Sunday.
Is McDonald's at this location open for delivery 24/7?
Yes, McDonald's offers delivery service 24 hours a day, seven days a week at this location.
What drive-thru hours does McDonald's have at this Westland location?
Drive-thru is open from 6:00 AM to midnight Monday and Tuesday; until 4:00 AM Wednesday through Friday; all day Saturday; and from 4:00 AM to 11:00 PM Sunday.
What services are available for pickup and delivery at this McDonald's?
Services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Which payment options are accepted at McDonald's on S Wayne Rd?
Accepted payment methods include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers drive-thru service.
How can customers order from McDonald's online or via app?
Customers can order online via https://mcdonalds.order.online/business/-5579 or by using the McDonald's App available on the Apple App Store and Google Play Store.
Are there any nearby coffee shops customers can visit before or after McDonald's?
Yes, Dunkin' is a nearby coffee shop where customers can enjoy donuts, coffee, and smoothies before or after visiting McDonald's.
What nearby places can help customers with insurance needs near McDonald's?
Nearby insurance agents include Clay Nissan - State Farm Insurance Agent, Elizabeth Wilder - State Farm Insurance, and Sara Tyranski: Allstate Insurance, providing convenient insurance services close to McDonald's.
Which nearby places can customers visit for healthcare services close to McDonald's?
Nearby healthcare providers include Metro Rheumatology, Apex Behavioral Health, and Mint Pharmacy for medical, psychiatric, and pharmaceutical needs.