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Jimmy John's

3.5
(405 reviews)

Business Details

36374 Ford Rd, Westland, MI
48185, United States
(734) 405-2500

About

Sandwich Restaurant

Location

Jimmy John's
36374 Ford Rd, Westland, MI
48185, United States

Hours

Reviews

3.5
405 reviews
5 stars
171
4 stars
79
3 stars
30
2 stars
21
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with specific mentions of poor attitudes and lack of professionalism.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall dissatisfaction with the quality and quantity of food.

Delivery Issues

Several reviews mentioned long wait times for delivery, with some customers receiving their orders late or not at all.

Food Quality

Feedback indicated a decline in food quality, with complaints about skimpy portions and unsatisfactory sandwich preparation.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and expressed satisfaction with the food.
  • MS
    mary smith
    1 day ago
    4.0
    the new gyro sandwiches are amazing!!! hope they keep it on the menu, but the cucumber salad is gross save your $3
  • TM
    Tracy Mitchell
    Feb 8, 2026
    1.0
    Tiffany was rude and not very helpful. I went in today wanting to order a few subs and was trying to figure out the best route. I was asking pricing questions on the catering and she and she would just respond with a a condescending question. It was very uncomfortable. So I said nevermind and left.
  • TH
    Tyler Hooton
    Feb 6, 2026
    5.0
    Love the Italian night club or kickin ranch wrap.
  • TW
    Tonisha Wilson
    Jan 30, 2026
    5.0
    I would love to give a huge shoutout to Ray, the delivery driver from the Ford Rd location in Westland! As usual, I placed my order and everything was great, but my pop was accidentally left out of the bag. Ray didn’t hesitate at all — when he went back to the store for another delivery, he made sure to bring my drink back to me with the biggest smile on his face. That level of care, follow-through, and positive attitude truly deserves recognition. Service like this goes above and beyond and made me feel valued as a customer. I’m so thankful he took the extra mile to make things right. Ray’s overall service was outstanding, and he absolutely made my day!
  • TC
    Timothy Cichoski
    Jan 13, 2026
    1.0
    Come on Jimmy John's do better for the prices you people charge this is absurd just opened my $9 ham sub to find one slice of ham literally one slice of ham! I really wish they would allow pictures so I could show you how absolutely absurd this is

Brand Certified Facts from Jimmy John's

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