Jimmy John's

3.5
400 reviews

About

Sandwich Restaurant

Location

Jimmy John's
36374 Ford Rd, Westland, MI
48185, United States

Hours

Reviews

3.5
400 reviews
5 stars
169
4 stars
78
3 stars
30
2 stars
21
1 star
102

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor customer service, including rude staff and incorrect orders.

Delivery Delays

Many reviews mentioned significant delays in food delivery, with some customers waiting over an hour.

Food Quality

Several customers expressed disappointment with the quality and quantity of food, citing skimpy portions and unsatisfactory sandwiches.

Inconsistent Experience

While some customers praised the fast service and friendly staff, many others reported negative experiences, indicating inconsistency in service quality.
  • AH
    Ashley Hill
    Dec 23, 2025
    2.0
    Husband just picked up my online order for two subs. They were both supposed to be not toasted, I got the Italian night club and not only was it toasted, I paid for extra oil and vinegar to have NO oil and vinegar on my sandwich. I checked my order to make sure I didn’t mess up the directions or requests and nope, I sure didn’t. Hardly any meat on either sandwich. He said the guy working there right now was absolutely horrible in there to everyone. Feel like I got robbed of a pregnancy craving that should have been made easy. Never again.
  • ID
    Ian D
    Dec 10, 2025
    1.0
    Careless, multiple violations across the board. Health and cleanliness concerns, late, incorrect orders. The owner of this franchise has obviously checked out. Unbelievable corporate would continue to let them represent the company.
  • CB
    Christina l B
    Nov 25, 2025
    1.0
    Wrong sub was delivered and when I called to see if they could make a new one, I was met with a really strange attitude.. acting like I was the one who was putting them out. No sorry, no offering to fix.. just a weird exchange of words. I had to ask for a refund. Probably won’t get it.
  • EK
    Elizabeth Kelley
    Oct 28, 2025
    5.0
    The service is always fast and friendly
  • TT
    Terence Treppa
    Oct 2, 2025
    5.0
    Living apartments for Retired Detroit priests.