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Wendy's

3.9
(1230 reviews)

Business Details

2991 Cook Road, West Branch, MI
48661, United States
(989) 345-5781

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2991 Cook Road, West Branch, MI
48661, United States

Hours

Reviews

3.9
1,230 reviews
5 stars
528
4 stars
326
3 stars
195
2 stars
68
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, with long wait times both in the drive-thru and inside the restaurant.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or poorly prepared items.

Staff Attitude

Customer service experiences varied, with some praising friendly and helpful staff, while others encountered rudeness and indifference.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty tables and floors, as well as a general lack of upkeep in the restaurant.
  • G_
    GDubz _254
    Jan 16, 2026
    4.0
    For all the robots that keep posting 1 star reviews, the place just got transferred to corporate, and we will be getting staffed much better now that its not a franchise. Better equipment means faster order times for everyone.
  • MD
    Maria Dahl
    Jan 7, 2026
    1.0
    Extremely upset after working a 10 hour shift. I went to pick up my son food as he is home sick. I get home with the chicken wrap and the chicken is hard and dry . The wrap is hard 1 spec of ranch and literally 4 stands of lettuce. Considering the fact that I had to pull ahead and wait for 10 minutes. His chicken should have been fresh.
  • JS
    jim spence
    Dec 3, 2025
    2.0
    I wonder if this is one of the wendys to close??
  • RF
    Rosemary Fields
    Nov 21, 2025
    5.0
    I absolutely love their breakfast potatoes. This particular morning, I was short on cash and the teller helped me figure out my order so I could pay for it. She was extremely patient and helpful.
  • DC
    Dawn Campbell
    Nov 18, 2025
    5.0
    Best Wendy’s in Michigan!! Burgers are fresh and assembled neatly. The staff is kind and friendly.

Frequently Asked Questions About Wendy's

Is Cook Rd. #803 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the opening hours for Wendy's drive-thru at 2991 Cook Road, West Branch, MI?

The drive-thru is open Monday to Friday from 6:30 AM to midnight, and on Saturday and Sunday from 7:00 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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