Arby's

4.1
827 reviews
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Business Details

2900 Cook Rd, West Branch, MI
48661, United States
(989) 345-3707
http://www.arbys.com/locations/us/mi/west-branch/2900-cook-rd/store-5304
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2900 Cook Rd, West Branch, MI
48661, United States

Hours

Reviews

4.1
827 reviews
5 stars
413
4 stars
235
3 stars
99
2 stars
33
1 star
47

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others reported cold or poorly prepared items.

Service Issues

Inconsistent service experiences; some staff were friendly and efficient, while others displayed poor attitudes and made mistakes with orders.

Cleanliness

Generally positive remarks about cleanliness, though some customers noted dirty tables and restrooms.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Positive Staff Interactions

Several customers praised specific employees for their exceptional service and friendliness.
  • LM
    Laura Macke
    Nov 30, 2025
    1.0
    Absolutely the worst Arby’s meal I have ever had. Bun was burnt, meat dry and skanky, potato cakes overcooked with such a bad grease smell. Disgusting!
  • BG
    Brent garrison
    Nov 29, 2025
    1.0
    Manager was very nice, but all the food besides the cheese sticks were cold.. Def not a good experience
  • 11
    19Robert98
    Nov 7, 2025
    5.0
    Loved having aj top dog as my server. Full of energy, liked his job and it really transferrs to customers!!
  • TA
    Tracy Archambault
    Nov 5, 2025
    4.0
    Love Arby's! Food was well made and the staff was super friendly and competent
  • ME
    Monica Elder
    Oct 30, 2025
    5.0
    Food was good & service was fast! Quick stop on a road trip!
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