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Arby's

4.1
(761 reviews)
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Business Details

2900 Cook Rd, West Branch, MI
48661, United States
(989) 345-3707
http://www.arbys.com/locations/us/mi/west-branch/2900-cook-rd/store-5304
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2900 Cook Rd, West Branch, MI
48661, United States

Hours

Reviews

4.1
761 reviews
5 stars
378
4 stars
212
3 stars
90
2 stars
33
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are inconsistent, with some staff being friendly and helpful, while others display rudeness and poor attitude.

Food Quality

Food quality varies significantly; some customers report fresh and hot meals, while others complain about cold, poorly prepared items.

Order Accuracy

Many customers experienced issues with incorrect orders or missing items, leading to frustration.

Cleanliness

The cleanliness of the restaurant is generally noted positively, although some reviews mention dirty tables and restrooms.

Speed of Service

Service speed is inconsistent, with some customers experiencing quick service while others report long wait times.
  • LS
    Linda Schultz
    Jan 15, 2026
    1.0
    Went through the drive-thru never got to get any food. The girl taking the order was so rude and irritated and the tone of her voice I told her never mind and drove away. This was January 15th 2026 at 4:30 p.m.
  • LM
    Laura Macke
    Nov 30, 2025
    1.0
    Absolutely the worst Arby’s meal I have ever had. Bun was burnt, meat dry and skanky, potato cakes overcooked with such a bad grease smell. Disgusting!
  • BG
    Brent garrison
    Nov 29, 2025
    1.0
    Manager was very nice, but all the food besides the cheese sticks were cold.. Def not a good experience
  • 11
    19Robert98
    Nov 7, 2025
    5.0
    Loved having aj top dog as my server. Full of energy, liked his job and it really transferrs to customers!!
  • TA
    Tracy Archambault
    Nov 5, 2025
    4.0
    Love Arby's! Food was well made and the staff was super friendly and competent
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Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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