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Brand Certified

Chipotle Mexican Grill

2.8
(1181 reviews)

About

Mexican Restaurant
Chipotle Orchard Lake 2 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6753 Orchard Lake Rd, West Bloomfield, MI
48322, United States

Hours

Reviews

2.8
1,181 reviews
5 stars
314
4 stars
198
3 stars
98
2 stars
99
1 star
472

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and unhelpful responses to complaints.

Food Quality

Many reviews highlighted issues with food quality, including undercooked rice, incorrect orders, and inconsistent portion sizes.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and food preparation areas.

Ingredient Availability

Customers expressed frustration over the frequent lack of basic ingredients, such as chicken, rice, and guacamole, especially during peak hours.

Management Issues

Several reviews pointed to poor management practices, including understaffing and lack of organization, contributing to a negative dining experience.
  • DG
    d goumb
    3 days ago
    5.0
    Never had a bad experience at this location. Thank you!
  • PB
    Prince Penelope Brewart
    Feb 10, 2026
    5.0
    Manager Chris was super nice. Went out of his way to help me and was making sure everyone was getting their orders quickly during busy dinner time.
  • EM
    Eli Miller
    Feb 6, 2026
    1.0
    The girl with pink hair gave terrible portions, I got double chicken, person in front of me got single. We got the same amount of chicken
  • BB
    Bernard butris
    Jan 27, 2026
    2.0
    Overstaffed , underwaiting on customers, sealed cases of product going out the front door. All the food was cold on site.
  • RR
    Ryan
    Jan 27, 2026
    1.0
    Worst fast food location I've ever visited. Today I was told they were closed at 12:45 as mobile orders were waiting to be picked up, and employees in the store. I've gone numerous times while they were supposed to be open, and the doors were locked. Employees clearly don't want to be there either. They just need to close the place at this point, cant imagine what buffoon they have as a manager.

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill on Orchard Lake Rd?

Chipotle Orchard Lake 2 is open every day from 10:45 AM to 11:00 PM.

Does Chipotle Mexican Grill on Orchard Lake Rd offer online ordering and delivery?

Yes, Chipotle offers online orders and delivery services, including in-store pickup and delivery options.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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