McDonald's

3.0
2226 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
35111 Michigan Ave W, Wayne, MI
48184, United States

Hours

Reviews

3.0
2,226 reviews
5 stars
599
4 stars
339
3 stars
365
2 stars
228
1 star
695

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, particularly during evening shifts.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and food served cold or improperly prepared.

Speed of Service

Customers frequently complained about slow service, with long wait times reported at both the drive-thru and inside the restaurant.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty bathrooms and concerns about food handling practices.

Mixed Experiences

While some customers praised specific staff members and had positive experiences, these were often overshadowed by negative feedback about overall service.
  • CC
    Cooper Chambers
    1 day ago
    5.0
    Good food and good wait time for snack just don’t go in at night or lunch
  • DC
    diane C
    3 days ago
    5.0
    woman in the drive thru is amazing at night. so sweet and even though it took a minute she was nice and we got fresh fries with our meals, those overnight employees make way better food and are way nicer than anyone ive ever interacted with when the sun is out
  • GJ
    Garron Jackson
    Nov 12, 2025
    2.0
    They were uber slow, no apologies for the wait. Will not be giving them my money no time soon.
  • CA
    Christopher Allen
    Oct 18, 2025
    1.0
    I wish I could give this less than 1 star. I never go to this location, I travel out of my way because it never goes well. Against my better judgement, I went tonight. Sat and watched while only one of the drive-thru lanes was getting their order taken, as 3 cars I was ahead of passed through. Had to shout multiple times just to get a guy on the intercom. When I got to the window and asked why he only took one lanes order he said "I got mixed up". I said "I had to shout at you multiple times just to get you, what do you mean you got mixed up. This is exactly why I don't come to this location and go out of my way to another". His response was "Why did you even come then?". Welp, don't worry, I never will again, especially after I tell the manager what the employee did and they didn't seem to care one bit. Didn't realize there was a 3 strike these days for insulting customers to their face. P.S. The main reason I don't go is because the burgers are always cold enough for the cheese to easily separate, and the fries are always stale. Guess what? Nothing changed, so that was the cherry on top.
  • SM
    shanita morgan
    Oct 17, 2025
    1.0
    I have been trying to contact the restaurant since I left at 8:20am and no one answers the phone. Today I ordered 2 sides of bacon (4 strips) when I got to work I realized they only gave me 2 strips. Previously I ordered 2 strips of bacon but the line was moving slowly so I needed up leaving without getting my food. I spoke with Sonya and she put my name down to get what I had already paid for. When I returned to redeem it I was given a hard time. I said forget it and I paid for the bacon again. I would like for someone to contact me and I would also like for the 2 sides of bacon that I am owed to be given to me. I would have loved to resolve this over the phone!

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Wayne, MI?

McDonald's in Wayne, MI is open from 6:00 AM to 11:00 PM Monday through Thursday, 24 hours on Friday and Saturday, and from 4:00 AM to 11:00 PM on Sunday.

What are the delivery hours for this McDonald's location?

Delivery is available 24 hours from Monday to Saturday, and from 5:00 AM to 11:59 PM on Sunday.