Jimmy John's

3.6
227 reviews

About

Sandwich Restaurant

Location

Jimmy John's
35155 E Michigan Ave, Wayne, MI
48184, United States

Hours

Reviews

3.6
227 reviews
5 stars
110
4 stars
29
3 stars
18
2 stars
17
1 star
53

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresolved complaints.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Delivery Issues

Frequent complaints about slow delivery times and lack of communication regarding order status.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others noted inconsistencies in preparation and ingredient quality.

Cleanliness

Some reviews mentioned clean facilities, but others reported unsanitary conditions, such as finding hair in food.
  • TC
    Tee Car
    Nov 25, 2025
    1.0
    I went in today for lunch I wanted to try something different the African American gentleman at the counter that took my order was super nice and helpful. The caucasian gentleman that was making the sandwiches was very very rude. He made me scared to ask for anything. I forgot to tell the cashier I wanted pickles on my sandwich. The guy making the sandwich gave me a death stare. Please do better when hard working people decide to spend their hard earned money with you guys
  • TR
    Tina Ringer
    Oct 26, 2025
    1.0
    Cancelled my order ordered delivery says we don't have a driver I was paying cash asked for a discount for the inconvenience of me having to pick it up like sir take the del charge off says he can't take it up with management in morning are you serious your the manager hangs up on me I'm a rewards member we tried 3rd party before takes over an hour never can find our house 3 different times why I order through app..... Disappointed in your management Do better stop delivering on your app if you don't have a driver that can accept Cash.....
  • AL
    Aaron LaDuke
    Apr 11, 2025
    1.0
    I’ve used the carryout option at this Jimmy John’s location three times, and unfortunately, my experience hasn’t been great. They’ve gotten my order wrong two out of the three times I’ve gone. I expect more consistency from a place that promotes “freaky fast” service—it shouldn’t come at the cost of accuracy. At this point, I’m better off making my own lunch.
  • DS
    Darrin Snowden
    Jan 3, 2019
    5.0
    Yum