Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.1
1,163 reviews
5 stars
323
4 stars
235
3 stars
181
2 stars
102
1 star
322
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude and unprofessional behavior from staff, with instances of employees being dismissive or disrespectful.
Food Temperature
A significant number of reviews mentioned receiving cold or poorly prepared food, including cold fries and burgers.
Cleanliness
Customers noted issues with cleanliness, including dirty floors and unsanitary conditions in the restrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items were highlighted, indicating a lack of attention to detail.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and friendly service at certain times.
- RRRandi RNov 15, 20255.0Always friendly service here! Food comes out fresh and hot and quick!
- CECharles ErnstNov 7, 20252.0Burgers were CoLd! Frosty had ice chips in it. Not happy...
- AHAbigail HollingsworthNov 6, 20252.0I don't usually leave reviews, but I am viewing this as feedback so that manager's can hopefully fix the problem and other people won't waste their money. I ordered a Dave's single and a small fry. The fries were stiff and freezing cold, and the bun for my burger was so stale and dry I could barely choke it down. Definitely not the fresh Wendy's quality I was craving. Please do better for your customers.
- LTLizabeth TownsendNov 1, 20251.0Horrible, grumpy service!! Come ON Wendy's! You seriously do not want this employee representing your business! She clearly did Not want to be there.
- RLRhett LawmasterOct 12, 20253.0Not the Wendy's experience that I am used to. I was served right away and the order was taken successfully. This location does not have a kiosk, so human interaction was a nice change. The awkward part was I was asked what I was going to have to drink. This location has a Coca-Cola Freestyle machine where you have endless options. All drink options seemed to be in stock and the drink station was clean. The lids were getting low, but there were plenty of a small crowd came in. The lobby needs some love as it is starting to show it's age. It was clean with no issues but things looking like they are about to fall apart. The men's restroom was awkward as a onesie. There could easily been a divider placed between the toilet and sink, to accommodate 2 people, but either to save money or poor planning caused this. The fries were hit and fresh! Unfortunately, the Dave's single was cold and lacked flavor. It was made correctly, just not a fan of cold cheeseburgers. I love to travel throughout Michigan and checkout various fast food restaurants. As of Wendy's, Wixom has the best service and food quality. This one needs a trainer/manager to step up and turn this mediocre restaurant to a 4+ star location. If the food was hot, I could've ignored the dates lobby. If you are eating your sandwiches at home, then you have a microwave to heat them up. Eating there is not a great option.
Frequently Asked Questions About Wendy's
Is Highland Rd #11 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Waterford, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Waterford, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (248) 673-1111.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Highland Rd #11 Wendy’s serve breakfast?
Yes, this Wendy’s location in Waterford, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's, 5660 Highland Road, Waterford, MI?
The drive-thru is open daily from 6:30 AM to midnight.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at Wendy's in Waterford, MI?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's food online or through an app?
Yes, you can order online via order.wendys.com or through the Wendy’s mobile app available on the App Store.
Is delivery available at this Wendy's location?
Delivery is available where offered. Use the app or order.wendys.com to check delivery availability for your address.
How can I contact the Wendy's at 5660 Highland Road directly?
You can call them at (248) 673-1111 for inquiries or feedback.
Are there any nearby restaurants to Wendy’s at 5660 Highland Road where I could check out other dining options?
Yes, nearby options include Dairy Queen for ice cream and fast food, Plaza Garibaldi Express for Mexican and Tex-Mex cuisine, and Chris Johnnys and Tiger Lake Inn for American dining and bar experiences.
What nearby services are available around Wendy's in Waterford, MI for health and medical needs?
Nearby health-related services include doctors like Ketner John M Do and Dana M. Busch DO, PC, Waterford Family Practice, Hi-Tech Dentistry, and Waterfords Top Chiropractor.
How can nearby transportation or gas stations assist customers visiting Wendy's at 5660 Highland Road?
Customers can use the nearby Shell gas station to refuel and get directions when visiting Wendy's, making the trip more convenient.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant information posters.