Taco Bell

3.6
1040 reviews

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 5350 Highland Road in Waterford. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
5350 Highland Road, Waterford, MI
48327, United States

Hours

Reviews

3.6
1,040 reviews
5 stars
439
4 stars
199
3 stars
123
2 stars
79
1 star
200

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from employees, with some customers feeling disrespected and ignored.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and poor food quality, leading to frustration and dissatisfaction.

AI Ordering System

The introduction of an AI voice for taking orders was met with criticism, as it was seen as inefficient and frustrating for customers.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others complained about cold, stale, or improperly prepared items.

Service Speed

While some customers experienced fast service, many reported long wait times, especially during busy hours, leading to a negative dining experience.
  • LO
    Leanna Orville
    1 day ago
    5.0
    I got a $9 lunch box and it was one of the best boxes I ever got my tacos were perfectly full and not broken vmy quesadilla was perfectly grilled perfect amount of meat and it was just so good and delicious I had the best Taco Bell experience here at this location I came around 10:00 at night and the service was just so amazing the black guy in the window was smiling even though he had no teeth. I hope I have more experiences like this
  • LH
    Liz Hamlin
    Nov 12, 2025
    1.0
    Everytime we go here it’s never fresh or the order is not right! I went the other day to get my daughter tacos not only was the person at the window rude the food was horrible!! They didn’t even fill the taco I through it all in the trash!! Waste of money
  • AA
    A A
    Nov 2, 2025
    1.0
    they replaced the drive thru with some ai robot voice that ultimately is less efficient than a person and they have been shorting on food for the past month
  • SH
    Susan Harroun
    Nov 1, 2025
    5.0
    Gotta love those original crunchy tacos and the burritos, oh, and the cantina chicken tacos and burritos!! I ❤️TB!
  • CE
    Connie S. Eure
    Oct 27, 2025
    2.0
    Sad to write this as recently things have been much improved at this location, but on Saturday mid day the employees working were extremely rude. Not only was the food old, stale, dry, and hard but they also made it incorrectly. They were obviously irritated when I asked for it to be remade, and then gave me even older, staler items in the remade food somehow! Management needs to get quality control figured out and fire lazy, rude employees!

Frequently Asked Questions About Taco Bell

What are the operating hours for the Taco Bell location at 5350 Highland Road in Waterford?

This Taco Bell is open daily from 9:00 AM until 3:00 AM.

Does this Taco Bell have a drive-through service?

Yes, the Taco Bell at 5350 Highland Road offers drive-through service during all open hours.