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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.8
(843 reviews)

Business Details

5175 Highland Road, Waterford, MI
48327, United States
(248) 618-0617

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Waterford is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5175 Highland Road, Waterford, MI
48327, United States

Hours

Reviews

3.8
843 reviews
5 stars
423
4 stars
159
3 stars
75
2 stars
66
1 star
120

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed disappointment with the quality and portion sizes of the food, noting issues like insufficient meat in sandwiches and bland flavors.

Service Issues

Numerous reviews highlighted slow service, incorrect orders, and rude staff interactions, leading to a negative dining experience for many.

Cleanliness

Some customers reported cleanliness issues, including messy dining areas and unsanitary conditions.

Pricing Concerns

Several reviews mentioned that the prices are too high for the quality and quantity of food received.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and good service.
  • SB
    Summer Barrett
    Feb 18, 2026
    1.0
    The quality of my sandwich that was made was just complete shit lol they completely messed up my bagel sandwich and they didn’t even add the leafy green stuff that’s supposed to go on. I am extremely disappointed I can’t really even eat it just because it’s does not look appetizing at all, and it does not taste the same without the leafy stuff on it. the manager over the phone did handle it very well. I’m going to post a picture of what it looks like just so that they know I’m not lying about this.
  • JM
    Joe Mcalister
    Feb 7, 2026
    5.0
    10/10 very fast service. Plenty of tables to sit and relax
  • ML
    Miley Lyons
    Feb 3, 2026
    1.0
    Extremely rude staff. I ordered a “chicken avocado sandwich” at the drive thru but was unaware that there was two types, the chipotle version and BLT version. I received the BLT version without the staff asking to confirm which option. As I said above, I had no idea there was a BLT version. I don’t eat pork as it makes me sick. I went inside and told the staff that I received the wrong sandwich and they argued with me and said that was the one that I ordered. Definitely won’t be coming back here again and the disrespect was not necessary. I just simply wanted the other sandwich.
  • MM
    Michael
    Jan 20, 2026
    5.0
    The employees are very nice and act like they care about their job. The food is really good and fresh. My favorite is the Italian sub sandwich- it’s so delicious. The monthly sip club membership is awesome and is definitely worth it- you get back what you paid for it after only a few days.
  • JO
    juan oropeza
    Jan 14, 2026
    5.0
    Its Panera everything is made fresh to order. What else can I say

Brand Certified Facts from Panera Bread

This information is certified by Panera Bread and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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