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McDonald's

3.6
(1124 reviews)

Business Details

7600 Cooley Lake Rd, Waterford, MI
48327, United States
(248) 360-2790
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7600 Cooley Lake Rd, Waterford, MI
48327, United States

Hours

Reviews

3.6
1,124 reviews
5 stars
448
4 stars
241
3 stars
150
2 stars
74
1 star
211

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor attention to special requests.

Customer Service

Feedback highlighted a mix of rude and unhelpful staff, with some positive mentions of individual employees, but overall a negative trend in service quality.

Food Quality

Many reviews indicated that food was often served cold, improperly prepared, or not up to standard, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and concerns about kitchen cleanliness.

Speed of Service

Customers frequently complained about slow service, long wait times, and inefficiencies in order processing.
  • BD
    Brooklyn Dewar
    4 days ago
    1.0
    I ordered a 10 piece and I got eight nuggets I tried to call the store and nobody answered. I called three times still no answer. At least DoorDash refunded me. I would not recommend ordering from the store or going here. They messed up your order every single time the fries were cold and burnt and of course they forgot the amount of chicken nuggets that I paid for which is really frustrating. Do not go here
  • MH
    Matt Hougaboom
    Feb 9, 2026
    5.0
    One of the few McDonald's that still has a playscape.
  • AR
    Amanda Riley
    Feb 4, 2026
    5.0
    Great hard working staff
  • LA
    LF AB
    Jan 18, 2026
    1.0
    I don't ever recommend this McDonald's location Horrible time just about every time these days. This is the second time they've been very rude and just trying to push people through the line when they aren't even that busy and they messed up my order and refused to give me the thing I was missing. That I paid money for. And won't do anything about it. I don't get what's so hard about giving us a French fry lol.
  • LW
    lia wendt
    Jan 13, 2026
    1.0
    I have never had a problem at any other McDonald’s, which makes this location’s behavior especially unacceptable. Yesterday, I placed a mobile breakfast order at 10:24 AM, the app accepted it, charged me, and confirmed it—meaning breakfast was still active and required to be honored—yet when I arrived at 10:30 AM, employees refused to make it because they “weren’t doing breakfast anymore.” That is not policy, that is laziness. Employees do not get to decide when breakfast ends; the system does, and if the order went through, they were obligated to make it. Every other food place honors limited-time menus until they physically cannot be ordered, not when staff feels like stopping early. Then today, this same location ignored a simple request and gave me zero breakfast sauce when I asked for extra, making the sandwich inedible for me. I’m not picky—I eat all kinds of food—but like many people, certain textures and components are what make a meal actually eatable, and without that sauce I couldn’t eat it without feeling sick. This is not a McDonald’s problem, it’s a this-store problem: lazy employees, zero accountability, and complete disregard for customers and company standards. Management needs to step in immediately, because this location is embarrassing the brand.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's in Waterford, MI operates 24 hours a day, 7 days a week.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, delivery is available 24/7 every day of the week.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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