Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders, missing items, and poor attention to special requests.
Customer Service
Feedback highlighted a mix of rude and unhelpful staff, with some positive mentions of individual employees, but overall a negative trend in service quality.
Food Quality
Many reviews indicated that food was often served cold, improperly prepared, or not up to standard, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and concerns about kitchen cleanliness.
Speed of Service
Customers frequently complained about slow service, long wait times, and inefficiencies in order processing.
BD
Brooklyn Dewar
4 days ago
1.0
I ordered a 10 piece and I got eight nuggets I tried to call the store and nobody answered. I called three times still no answer. At least DoorDash refunded me. I would not recommend ordering from the store or going here. They messed up your order every single time the fries were cold and burnt and of course they forgot the amount of chicken nuggets that I paid for which is really frustrating. Do not go here
MH
Matt Hougaboom
Feb 9, 2026
5.0
One of the few McDonald's that still has a playscape.
AR
Amanda Riley
Feb 4, 2026
5.0
Great hard working staff
LA
LF AB
Jan 18, 2026
1.0
I don't ever recommend this McDonald's location Horrible time just about every time these days. This is the second time they've been very rude and just trying to push people through the line when they aren't even that busy and they messed up my order and refused to give me the thing I was missing. That I paid money for. And won't do anything about it. I don't get what's so hard about giving us a French fry lol.
LW
lia wendt
Jan 13, 2026
1.0
I have never had a problem at any other McDonald’s, which makes this location’s behavior especially unacceptable. Yesterday, I placed a mobile breakfast order at 10:24 AM, the app accepted it, charged me, and confirmed it—meaning breakfast was still active and required to be honored—yet when I arrived at 10:30 AM, employees refused to make it because they “weren’t doing breakfast anymore.” That is not policy, that is laziness. Employees do not get to decide when breakfast ends; the system does, and if the order went through, they were obligated to make it. Every other food place honors limited-time menus until they physically cannot be ordered, not when staff feels like stopping early. Then today, this same location ignored a simple request and gave me zero breakfast sauce when I asked for extra, making the sandwich inedible for me. I’m not picky—I eat all kinds of food—but like many people, certain textures and components are what make a meal actually eatable, and without that sauce I couldn’t eat it without feeling sick. This is not a McDonald’s problem, it’s a this-store problem: lazy employees, zero accountability, and complete disregard for customers and company standards. Management needs to step in immediately, because this location is embarrassing the brand.
What are the operating hours of this McDonald's location?
This McDonald's in Waterford, MI operates 24 hours a day, 7 days a week.
Does this McDonald's offer delivery and what are the delivery hours?
Yes, delivery is available 24/7 every day of the week.
Can I use drive-thru services at this McDonald's, and if so, when?
Yes, drive-thru is open 24 hours a day, 7 days a week.
What types of payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What services does this McDonald's location offer for convenient ordering?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's restaurant located?
It is located at 7600 Cooley Lake Rd, Waterford, MI 48327, USA.
Is there a mobile app to order food from this McDonald's?
Yes, you can order through the McDonald's App available on the Apple App Store and Google Play Store.
What nearby places can I visit around this McDonald's in Waterford?
Nearby places include Freedom Treasures Resale Store for thrift shopping, Cooley Plumbing if you need plumbing services, and the Post Office for mailing needs.
Are there other dining options close to this McDonald's?
Yes, nearby dining options include KFC for chicken fast food, Red Wood Grill for American barbecue, and Lake Breeze Kitchen & Bar for pizza and other meals.
How can nearby banks and financial services help when visiting McDonald's?
Nearby financial services like Huntington National Bank and TCF Bank ATMs are available if you need cash or banking while visiting McDonald's.
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