McDonald's

3.3
1311 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5854 Highland Road, Waterford, MI
48327, United States

Hours

Reviews

3.3
1,311 reviews
5 stars
449
4 stars
219
3 stars
243
2 stars
102
1 star
298

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported unprofessional and rude behavior from staff, particularly in the drive-thru, leading to frustration and dissatisfaction.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, indicating a lack of attention to detail in fulfilling customer requests.

Management Issues

Several customers expressed concerns about poor management and inadequate training of staff, contributing to a negative dining experience.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold or poorly prepared items, affecting overall customer satisfaction.

Positive Interactions

Despite the negative feedback, some customers praised individual employees for their friendly service, suggesting that positive experiences can occur.
  • TF
    Tybo Fotineas
    Jan 5, 2026
    1.0
    Do not go here after morning shift the staff, managers are impossible to deal with, I ordered on the app, McChicken quarter pounder with cheese with no onion fries and a flurry. get to the window and the window order was wrong I got nuggets and fries, I tell them my order is wrong so they had me pull up so they can redo my order I waited there for a while 2 cars pass me food is not out so I pull back around, at the window the managers are telling me that I have to pay for my Mcchicken and quarter pounder, 2 managers later and a staff member that just walks out they finally give me my order but then tells me I have to give back the nuggets and fries because that’s someone else’s order, so they planned to reuse cold food for someone else’s order? Very disappointing
  • CD
    Corinna Drumm
    Dec 26, 2025
    1.0
    Twice in the drive thru I had employees fooling around, laughing, joking when taking my order. 1st time it happened I was apologized to. 2nd time it happened they acted like they were AI..making ordering as frustrating as possible! You could hear them laughing in background. These people should really take their job at McDonalds seriously because no one else would ever tolerate that kind of immaturity and treatment to their customers. Lesson learned., won’t be back
  • MD
    mark duffie
    Dec 20, 2025
    1.0
    They declined my order and said that time was for door dash orders only.
  • BB
    bryan bengie
    Dec 19, 2025
    1.0
    Pulled up to drive through kiosk around 6:50 pm on 12/19/25. Was instantly meet with a young lady trying to take my order with another young male yelling and making noises into the mic at the same time. They both continued laughing and i was unable to make an order due to them being extremely unprofessional and rude. I pulled around to the front and walked in to ask for the manager. After explaining what happened he offered " a massive discount" for my poor experience. The manager also mentioned that he over heard what was going on over the mic as they were being extremely loud and rude and he did nothing to correct the issue. I told him i would not be ordering any food as I wouldn't want them to touch any food that I would be eating for fear of them messing with it. These young adults at this location are unprofessional and should not be running this location without someone who is more experienced and wont put up with there BS. I left and drove to a location another 15 min away. I would highly recommend you do the same and visit the location on Cooley lake rd. They were much more pleasant to deal with. Please do yourself a favor and avoid this location at all costs!!!!
  • DF
    De Flores
    Dec 16, 2025
    5.0
    My daughter and I rolled up to get a soda, and were pleasantly wowed by Aaron at the drive through window. He was infectious, attentive and greeted us with such an awesome attitude. We were so impressed by how good he made us feel just from that short interaction. Great job Aaron, it was a pleasure to meet you.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Waterford location?

McDonald's in Waterford is open 24 hours every day of the week.

Does McDonald's Waterford offer delivery and what are the delivery options?

Yes, McDonald's Waterford offers delivery including same-day and no-contact delivery services.