McDonald's

3.4
1204 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4772 Dixie Hwy, Waterford, MI
48329, United States

Hours

Reviews

3.4
1,204 reviews
5 stars
422
4 stars
235
3 stars
218
2 stars
94
1 star
235

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with complaints about long wait times and incorrect orders.

Food Quality

Customers frequently reported issues with food being cold, stale, or poorly prepared, leading to dissatisfaction.

Customer Experience

Mixed feedback on customer service, with some praising friendly staff while others experienced rudeness and lack of assistance.

Order Accuracy

Many customers noted problems with incorrect orders and missing items, contributing to frustration.

Cleanliness

Some reviews mentioned cleanliness issues within the restaurant, affecting overall dining experience.
  • SD
    Shannon Davis
    Nov 14, 2025
    4.0
    I had a chicken wrap I don't like the sauce on it I suggest getting it without the sauce
  • MJ
    Max Johnson
    Nov 10, 2025
    5.0
    Writing this review ONLY because I was struck off-guard by the unexpected. Drive through order… from the first window, young gentleman took payment and said “be safe.” Nice, and different, but I didn’t catch on yet. 2nd window, young lady handed me my beverage and politely explained they were still waiting on my sandwich and nicely asked me to pull around, nice genuine smile and said “have a good night.” Only waited in the lane for a minute and food came out. She had a couple orders in her hand but extended my order and sweetly said, this one is yours, smiled and said “enjoy your evening.” It made my night to see a few kids working a job so often taken for granted take pride in customer service… at a McDonalds! Keep it up! A smile goes a LONG way!
  • KW
    Keegan Wullaert
    Nov 10, 2025
    1.0
    i ordered on the app for drive thru 30 minutes before they ended dinner food and i got there 10 minutes b3fore dinner food was over and was told the registers down so we cant do that order yet so i wait 20 minutes to be told the orders cancelled terrible service for both the people not telling me itd be cancelled and making me wait 20 minutes and for the app not twlling me it was cancelled at any point
  • UU
    Unknown
    Nov 2, 2025
    1.0
    1st visit. 12am Thanks for the old double cooked fries. Just make new fries please. Visit#2. Late night crew messed it up again. Maybe it's time to look at management & supervision
  • NM
    Nick Monte
    Oct 24, 2025
    1.0
    After the football game I wanted to pick up a hot and ready for me and my 5 year old son and I gave him a choice of Little Caesars or McDonald's he chose McDonald's I figured I would get a couple of mc doubles for four bucks. found out they had Monopoly game going and said oh I'll get a large fries to get the Monopoly game peace ended up ordering two Monopoly game pieces two large fries. Two large fries two McDoubles and a small smoothie $18 and change went through the drive-thru picked up the food realize it didn't have game pieces on the french fries containers went back around not wanting to they're like oh we're out I'm like what!! was the only reason why I ordered large fries will give you a couple cups but have the game pieces on them how lame I could have gotten free French fries with the app, but of course I'm driving so I can't play with my app stupid McDonald's app. McDonald's has fallen off to the next to nothing it would have been probably the same amount going to Culver's and their burgers are so much better avoid any McDonald's at all costs falling apart since I was a kid every time I eat McDonald's I feel sick I will teach my 5 year old how bad the food is for his health

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Waterford, MI?

McDonald's at 4772 Dixie Hwy, Waterford, MI operates 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers a drive-thru that is open 24/7.