McDonald's

3.5
1605 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3205 Elizabeth Lake Rd, Waterford, MI
48328, United States

Hours

Reviews

3.5
1,605 reviews
5 stars
572
4 stars
342
3 stars
262
2 stars
118
1 star
311

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and overall order fulfillment problems.

Customer Service

Feedback highlighted a range of customer service experiences, from friendly and helpful staff to rude and unprofessional behavior from management.

Food Quality

Several reviews mentioned cold food, old items, and inconsistent quality, leading to dissatisfaction among customers.

Cleanliness

Some customers appreciated the cleanliness of the location, while others noted issues with food handling and overall hygiene.

Speed of Service

While some customers praised the quick service, others experienced long wait times and slow drive-thru operations.
  • KL
    Kurt lester
    2 days ago
    1.0
    Ordered a big Mac meal and there was a fish sandwich in the box instead. Called the manager and they said we will glady fix it but when my girlfriend went in the next day the manager on duty had a nasty attitude and was being standoffish instead of fixing what they did wrong. Take some accountability for your mistakes and try not to be rude to your customers.
  • MB
    Marci Battles
    4 days ago
    3.0
    I haven't been to a McD in a number of years and really only like their fish sandwich and of course the fries - come to find out this was the 'breakfast' time and the lunch menu (and the fish was on it) I was short on time, ordered the muffin with canadian bacon, wished I hadn't as the bacon had a slight sour smell as on the verge of going bad - muffin's edges were burnt making the muffin tough - not the employees fault and just reminded me why I stopped buying this overpriced food anyway -
  • CH
    chris hutchons
    Oct 25, 2025
    1.0
    I ordered a ten piece meal. I was asked to pull forward along with a few other cars and waited. After a bit they came out with the orders for the cars waiting. I looked at the order on the bag and it was correct. I looked in and could see a box and a bunch of napkins. I got home and it was a 4 piece nugget and a McChicken. I tried to call but there was no answer. I paid $13 for a 4 piece and a McChicken and not to meal I requested.
  • BB
    Bearish Beach
    Oct 21, 2025
    3.0
    This isn't a bad McDonalds. Drive Thru guy is always cool, it's the order fulfillment that needs additional training and understanding, although my missing parts of my order were every well compensated and much appreciated when I just needed the missing items. They are quick and yes use the McD app, always the easiest it seems. But would just say to those filling the orders, 1) Ensure for Accuracy, it should be very standard business practice and process; 2) Ensure CONDIMENTS are provided, i.e., Ketchup is really a nice thing to add to any size fry order and should be added or at the least ask the customer. Other than that keep working to be better, you asked McD's for a job, they didn't call you out of the blue. Keep the food hot and stop giving out brown, dried up hard fries please.
  • MK
    Michael Ketelhut
    Oct 14, 2025
    1.0
    I ordered my food before 4 people simple 10 piece nugget meal, everyone else got their meals before me, one had a quarter pounder meal so I know that took some time to make! I asked what was taking so long, I received no explanation on why it was taking so long when asked again what’s taking so long the manager replies, don’t like it go somewhere else! I worked at McDonald’s for 4 years as a cook and then as a maintenance man and I have never heard of any manager ever talking to anyone like that! Some serious customer service training needs to be established at this location do better!

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3205 Elizabeth Lake Rd, Waterford, MI?

McDonald's is open daily from 5:30 AM to 2:00 AM.

Does McDonald's at this location offer drive-thru service?

Yes, the drive-thru is open daily from 5:30 AM to 2:00 AM, matching the store's hours.