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Jimmy John's

3.8
(308 reviews)

Business Details

4998 Highland Rd, Waterford, MI
48329, United States
(248) 618-0500

About

Sandwich Restaurant

Location

Jimmy John's
4998 Highland Rd, Waterford, MI
48329, United States

Hours

Reviews

3.8
308 reviews
5 stars
156
4 stars
54
3 stars
32
2 stars
18
1 star
48
  • DC
    Dequan Chapman
    Feb 23, 2026
    1.0
    I visit this Jimmy John's frequently, i usually get the same sandwich every time the chicken bacon ranch. Sometimes i go and they add lettuce or tomato when i said none of that. The toaster is shut down early. I went last week and tried to redeem my rewards for a free sandwich. The guy who was in charge Tyler; who ive delt with a couple times wouldn't let me use my rewards . Probably wont go to that one no more unless im really craving it.
  • JL
    Josh Lamb
    Nov 26, 2025
    2.0
    I usually order around 8 PM on Mondays and Wednesdays, and there are two recurring problems: they are often out of bread except for mobile orders, and they shut down the toaster at 8 PM even though the store closes at 9. Last time, I placed a mobile order before 8, arrived right at 8, and was told they couldn’t toast my sub because the toaster was already off. Not sure if this is policy or just staff choice, but it’s frustrating when menu options aren’t available an hour before closing. This has happened multiple times and really affects the experience. If the store is open until 9, everything on the menu should be available until then.
  • TP
    Tyler Putnam
    Nov 16, 2025
    1.0
    Walk in and they were playing inappropriate things over the loud speaker to the whole restaurant and it continued as I tried to order my food, I asked why must this go on? And the guy said “they are children” and I said well then get them to stop and he told me they were the managers.. really unprofessional and almost makes me not want to come back to this location 🫤
  • ND
    Ninja Deer
    Oct 6, 2025
    3.0
    Placed order thay called 10 min later telling me thay were out of lettuce. I was told it would take them another 10 min. Then I get text its being delivered Uber eats. From time ordered to getting food was 1.25 hours. My subs were saggy and drinks were warm.
  • MA
    Maha Aldaghma
    May 17, 2023
    5.0
    The best Vito sandwich i ever had in years of going to jimmy johns .. the manager is outstanding the group of young girls full of energy and very sweet and friendly.. thank you so much for the great service..

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Certified March 08, 2026Yext Knowledge Graph
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