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Dunkin'

3.2
(583 reviews)

Business Details

4399 Highland Rd, Waterford, MI
48328, United States
(248) 681-7000
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterford, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4399 Highland Rd, Waterford, MI
48328, United States

Hours

Reviews

3.2
583 reviews
5 stars
217
4 stars
95
3 stars
61
2 stars
35
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Product Freshness

Many reviews mentioned stale donuts and poorly made drinks, indicating issues with product quality.

Pricing Issues

Several customers expressed frustration over high prices and perceived upcharges for customizations.

Staff Attitude

There were numerous complaints about staff being unprofessional, dismissive, or lacking proper training.

Positive Experiences

Despite the negative feedback, some customers praised specific employees and noted positive interactions.
  • BE
    bob earll
    5 days ago
    2.0
    I work in customer service and would be fired if I acted as rude as the people do here
  • KH
    Kaylin Harris
    Feb 7, 2026
    1.0
    the absolute worst location. which sucks so bad for me since it’s a minute from my house. it’s so bad that my husband came home & told me he was changing our wedding vows, and for as long as we both shall live he will never go & get me anything from there again. lol
  • JK
    Jim Kostan
    Jan 14, 2026
    2.0
    Unfortunately,I KNOW DUNKIN DONUTS CARRIES 52 DIFFERENT VARIETYs OF DONUTS,BUT,UNFORTUNATELY, NOT THE ONE IN WATERFORD,on Highland Rd. /M59,THEY HAVE PERHAPS ONLY at BEST ABOUT 10 DIFFERENT VARIETIES of DONUTS, & THEY TASTED LIKE THERE STALE,NOT FRESH,AT ALL.BUYER BEWARE YOU WERE WARNED.
  • WG
    Wendy George
    Jan 6, 2026
    1.0
    There are literally 5 Dunkin Donuts within 6 miles. This one on M59 & Pontiac lake road is the worst one. They will upcharge you for every single thing they can. They fill the cups with ice, so the amount of iced coffee you get is barely half. They are the only ones who do this. They are careless, don't pay attention and I've heard so many negative comments from previous employees. Go to the one on Dixie or M59 in White lake. They don't upcharge for ANYTHING.
  • KK
    Kat
    Dec 24, 2025
    1.0
    This is the Dunkin that charges for EVERYTHING. the most expensive ever just for watered down drinks that don’t even have the customizations you’ve paid for. $1 for less ice but still receiving even MORE ice?? price gouging is greedy behavior over here. Worst location ever. Wouldn’t mind paying if the order actually came out correctly and tasted good since you guys want to compete to be the most expensive smh. GO TO THE ONE ON DIXIE, THEY ACTUALLY MAKE GOOD AND CORRECT DRINKS TO ORDER AND FOR GOD SAKES DONT CHARGE YOU FOR EVERY SINGLE CUSTOMIZATIONS .

Brand Certified Facts from Dunkin'

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Certified February 22, 2026Yext Knowledge Graph
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