Dunkin'

3.2
578 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Waterford, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4399 Highland Rd, Waterford, MI
48328, United States

Hours

Reviews

3.2
578 reviews
5 stars
216
4 stars
93
3 stars
61
2 stars
33
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Drink Quality

Many reviews mentioned inconsistent drink quality, with complaints about drinks being watered down or overly sweet.

Pricing Concerns

Customers expressed dissatisfaction with high prices and additional charges for customizations, leading to perceptions of price gouging.

Positive Staff Experiences

Some customers highlighted positive interactions with specific staff members, noting friendly service and helpfulness.

Cleanliness and Environment

While some reviews praised the cleanliness of the location, others reported unsanitary conditions and poor maintenance.
  • WG
    Wendy George
    6 days ago
    1.0
    There are literally 5 Dunkin Donuts within 6 miles. This one on M59 & Pontiac lake road is the worst one. They will upcharge you for every single thing they can. They fill the cups with ice, so the amount of iced coffee you get is barely half. They are the only ones who do this. They are careless, don't pay attention and I've heard so many negative comments from previous employees. Go to the one on Dixie or M59 in White lake. They don't upcharge for ANYTHING.
  • KK
    Kat
    Dec 24, 2025
    1.0
    This is the Dunkin that charges for EVERYTHING. the most expensive ever just for watered down drinks that don’t even have the customizations you’ve paid for. $1 for less ice but still receiving even MORE ice?? price gouging is greedy behavior over here. Worst location ever. Wouldn’t mind paying if the order actually came out correctly and tasted good since you guys want to compete to be the most expensive smh. GO TO THE ONE ON DIXIE, THEY ACTUALLY MAKE GOOD AND CORRECT DRINKS TO ORDER AND FOR GOD SAKES DONT CHARGE YOU FOR EVERY SINGLE CUSTOMIZATIONS .
  • EY
    Emily Yee
    Dec 15, 2025
    1.0
    They FILL your drinks with 95% ice and 5% drink, when u ask for light ice they charge you extra. This is the only location I’ve been to that charges extra for light ice, I’ve never been to a location that fills ur drinks with so much ice and very little drink..
  • JW
    Joshua Wilde
    Dec 14, 2025
    5.0
    Any time a Dunkin' has Boston Cream donuts in stock, they get an automatic five stars. None of the ones by me ever do, and then I have to peel out of the drivethrough angry, which isn't a good look. There's no cool way to angrily drive away from a donut shop...you just look like an idiot. Luckily, this one had the Boston Creams. Boom. Five stars. Bonus points for having them at 10pm.
  • BL
    Brandie Lynn
    Dec 9, 2025
    4.0
    I had tried their new Dubai chocolate Sundae and OMG it was AMAZING 😍 Definitely need to try it and see for yourself!!! It's Soo good!! Haven't had Baskin-Robbins & Dunkin donuts in so long wish they were more in Northern Michigan had to go more down south like Clarkston, MI to find one. But still love it !!

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Waterford, MI?

Dunkin' in Waterford, MI is open every day from 5:00 AM to 10:00 PM.

Does Dunkin' offer delivery and pickup services at this location?

Yes, Dunkin' in Waterford offers both delivery and curbside pickup services.