Arby's

4.0
1076 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
49 N Telegraph Rd, Waterford, MI
48328, United States

Hours

Reviews

4.0
1,076 reviews
5 stars
491
4 stars
289
3 stars
155
2 stars
55
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, highlighting specific employees for their exceptional service.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and delicious meals, while others reported issues with temperature and preparation.

Order Accuracy

Several reviews mentioned problems with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.

Cleanliness

While some customers noted a clean dining area, others reported unsanitary conditions and poor maintenance.

Speed of Service

Customers experienced inconsistent service speed, with some reporting quick service while others faced long wait times.
  • EM
    Ellie M
    Nov 26, 2025
    5.0
    I visited the drive through and the lady taking our order and helping us at the window was extremely kind and bubbly. The food was fresh and delicious. I have not visited an Arby’s in years and I had a very pleasant experience.
  • AW
    alec waters
    Nov 7, 2025
    5.0
    Orlando the manager was friendly, efficient and accurate. Fantastic experience and it’s clear he leads by example!
  • LL
    LauraMarie
    Nov 4, 2025
    3.0
    I was using the drive-thru My order was taken very well. However, after paying for my order and receiving my order I had to request the receipt. I'm making a purchase from your establishment which means proof of purchase should be followed up. Why do I have to ask for my receipt!!?? And he appeared, going by his outfit,(not a uniform) he appeared to be the manager. He could have been more courteous. As a manager you should certainly know better! A customer shouldn't have to ask for their receipt! Duh!?! What!👎🏽👎🏽
  • BC
    Bonita Cameron
    Nov 1, 2025
    4.0
    Affordable, clean, quick and accessible
  • DH
    Darisa Hardiman
    Oct 14, 2025
    3.0
    I don’t know who decided to put less mocha in the Jamocha shake but put the IT BACK HOW IT WAS! That’s NOT. A Jamocha shake. That’s a vanilla shake with three drops is Jamocha. And I know it’s this franchise owner that did it because the Jamocha shake at the other Arby’s is just fine. Stop being cheap and put the mixture back how it was before. Do not reply, and lie, saying nothing changed about the shake, ITS NOT THE SAME!