Numerous customers reported long wait times for service, both for seating and food delivery, with some experiencing rude or inattentive staff.
Food Quality
Many reviews mentioned that the food was often cold, poorly prepared, or missing items, leading to disappointment among customers.
Positive Staff Experiences
Despite the negative feedback, several customers praised specific staff members for their excellent service and attentiveness.
Inconsistent Experience
Customers noted a significant inconsistency in service and food quality, with some visits being enjoyable while others were frustrating.
Cleanliness Concerns
Several reviews highlighted issues with cleanliness in the restaurant, including dirty tables and unsanitary conditions.
BM
Brenden m
2 days ago
1.0
Our food and service was great, but on the other hand Nicole the double wide manager had an attitude as big as her number on the weight scale. She seemed to be salty that she had to actually work instead of sitting in the break room munching on fudge rounds and twinkies.(All she had to do was bring food to tables and gave us an attitude because we did not understand something she said and told us to "come on") We even heard her talking down on the waiters and giving them a hard time even though they were short staffed and were going as fast as they could. Nicole needs to be re trained ASAP.
BH
Brendan Hartz
6 days ago
5.0
My group and I showed up near closing time and had the best experience. Austin our server was funny, charming, and took our order with ease and hooked us up. Austin puts the extra in extraordinary.
AV
Aidan Vela
6 days ago
5.0
Honestly one of the greatest food experiences I’ve ever had, the customer service was phenomenal and our server Austin was absolutely phenomenal and made sure we had a great time, he honestly deserves a promotion
AB
Austin Blackmore
Nov 11, 2025
1.0
Do not order carry out from this location. My office regularly orders meals for carry out here over the past few years. If any more than 2 people order consider something missing from the order for sure. Sauces, sides, or wings we’ve had it all missed over the years. Today missed an entire order of wings and fries, every ranch we ordered (free sides and paid for ranches) called back about the missing items and they acknowledged immediately that they had missed these items and to come back. No sorry for the inconvenience or nothing. Show up and they hand me a cold box of wings, no bag, no fries and a paper bag of 4 ranch’s and some carrots and then walked back to the back. No sorry again. And same as the few times I have had to go back in the past for an item through the years absolutely no consideration of extra food or a small gift certificate or anything for having to make several trips, let food get cold, etc. because of their ineptitude. Shame because the food is solid.
TM
torri malm
Nov 1, 2025
2.0
No one’s ever at the register anymore! They’ll have you waiting for 20 minutes before even coming to ask what you would like to order, or if you’re there for a pic up!
Most employees sit and stare at you instead of asking what you need help with! Food is decent not the greatest like before ! Waitresses expect a tip but can’t even do the job right !!
Frequently Asked Questions About Buffalo Wild Wings
What type of cuisine does Buffalo Wild Wings in Waterford Charter Township offer?
Buffalo Wild Wings offers award-winning Buffalo, New York-style chicken wings with 26 different sauces and seasonings to choose from.
What are the operating hours of Buffalo Wild Wings on weekdays?
From Monday through Wednesday, Buffalo Wild Wings is open from 11:00 AM to 11:00 PM.
Are there extended hours for Buffalo Wild Wings on weekends?
Yes, from Thursday to Saturday, Buffalo Wild Wings is open from 11:00 AM until 11:59 PM, and on Sunday from 11:00 AM to 11:00 PM.
Where is the Buffalo Wild Wings located in Waterford Charter Township?
It is located at 5223 Highland Road, Waterford Charter Township, MI 48327, United States.
What type of establishment is Buffalo Wild Wings?
It is a sports bar and restaurant primarily known for its chicken wings, and it also offers takeout services.
How can I contact Buffalo Wild Wings in Waterford Charter Township?
You can reach them by phone at +1 248-674-9464.
Does Buffalo Wild Wings have an official website for this location?
Yes, their official website for this location is https://www.buffalowildwings.com/locations/us/mi/waterford/5223-highland-road/sports-bar-569/
What nearby coffee shops can I visit before or after dining at Buffalo Wild Wings?
Nearby coffee shops include Panera Bread and Starbucks, where you can enjoy coffee or a light snack before or after your visit to Buffalo Wild Wings.
Are there any dental clinics close to Buffalo Wild Wings in Waterford?
Yes, nearby dental clinics include Warr John P DDS, Towne Centre Dentistry, and Hersh Beattie Isenberg Orthodontics, should you need dental care.
What entertainment options are available near Buffalo Wild Wings for a complete evening out?
Nearby entertainment includes the Heart of Oak Fest, Backyard Drive-In Party cinema, Summit Rock Wall Adventures, and Allen Entertainment event planning services for a fun experience.