Baskin-Robbins

Reviews

• TN

  Thanh Nguyen

  4 days ago
  5.0
  The guy who works in afternoon is very good
• SK

  Saira Khan

  Jan 30, 2026
  1.0
  had a very disappointing and stressful experience at Baskin-Robbins, 5847 13 Mile Rd, Warren, MI. We placed an order through DoorDash hoping to enjoy ice cream at home with our family, but almost everything went wrong. The scoops were extremely small, the “dry fruits” were just powder, and the syrup we ordered was not added at all. On top of that, the flavors we selected were not available, and we were sent different flavors without any notice or approval. When my daughter called the store to address the issue, the staff was rude and unhelpful, and at first they refused to issue a refund. We were then forced to go to the store in person, which completely ruined our family time. My child was waiting at home for ice cream, and instead our time and energy were wasted. At the store, the situation became even more uncomfortable. A man who claimed he did not work there started recording us on his phone, even after we questioned him. This made us feel harassed and unsafe. He kept interfering, defending the staff, and giving explanations about “first party” and “third party” instead of helping customers. It was very clear that he was not a normal customer, yet he continued recording and provoking the situation. After a long argument, the cashier refunded $29 out of $37, saying shipping charges would not be refunded—despite the fact that the mistakes were entirely on their end. No apology, no complimentary ice cream, no effort to calm the situation or make customers happy. The store also had very limited flavors available, which is unacceptable for a Baskin-Robbins. Also tried to get the receipt but they never provided me with one even after asking numerous times never received it on my DoorDash order. Plus I asked for one in person but they never provided because that’s how they keep you from contacting the corporate. Overall, the service was poor, the staff was rude, the environment felt uncomfortable, and our entire day was ruined. I will not be returning to this location and do not recommend it to families.
• FA

  Fazina Alkaf

  Jan 30, 2026
  1.0
  Wish I could give this place 0 stars from how horrible my experience was, almost called cops on this store because of how the management treated me. I originally doordashed and I got small scoops with none of the flavors I ordered no syrup nothing very bad quality old ice cream. Had a whole argument on the phone and asked me to come to store for refund. And a man was recording us on camera felt very uncomfortable and when my mom asked him to stop recording he would not. Got our number plate for absolute no reason very crazy people managing this store.
• KT

  Kimberly TenEyck

  Jan 9, 2026
  5.0
  Convenient and efficient. Clean space and friendly service.
• HH

  Heather H

  Oct 8, 2025
  2.0
  Go somewhere else! This was a waste of calories. The Baskin Robbins name means nothing anymore. If you ignore my warning, TASTE FIRST: Most ice cream tasted freezer burned or melted & refrozen. The ice cream that didn’t was soft. Freezer must not work well.

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