Jimmy John's

Reviews

• BS

  Ben Stinchcomb

  1 day ago
  1.0
  Placed an order for delivery through their website. They tried to deliver it through uber and it took an hour when I'm 1 mile from the store. Garbage.
• BK

  Brian Kuhn

  Dec 7, 2025
  1.0
  Your Jimmy John’s store in Walled Lake, MI (1102 E West Maple Rd.) has just provided the worst delivery service since I moved here 10years ago. Instructions said “Leave at front door.” It got left in an unlit spot to the right of my garage door. It was placed on top of a pile of bricks and above a sign that asks that deliveries be taken to the front door. It’s unbelievable, but here’s the photo… My walkway is shoveled and completely clear of snow. Delivery Order ID: F4D00 Store Order ID: beaeea6a-66bf-4680-a89b-da9db758d593_120425_0529
• SM

  Sarah Michelle

  Oct 11, 2025
  1.0
  I used to come to this Jimmy John’s location every week for lunch, but it’s really gone downhill lately. I stopped by on Saturday around 2 PM and had one of the worst experiences I’ve ever had there. My unwich was thrown together so poorly — the meat was hanging out everywhere and falling apart. I worked for Jimmy John’s for years, and we would never have sent something like that out to a customer. I also asked for extra pickles, and there were none. To top it off, the lettuce leaves were brown and wilted — completely unappetizing. I paid extra for a side of Kickin’ Ranch, and when I opened it, it was maybe 1/4 full. Absolutely unacceptable. I went back through the drive-thru and asked to speak to a manager. He offered to give me pickles on the side, and I said no, please remake the sandwich because it was falling apart. There was no apology, no care, nothing. The “manager” was extremely unprofessional and barely said a word. He looked way too young and inexperienced to be running a restaurant — no customer service skills at all. Sadly, this location has completely lost the quality and professionalism it used to have. I won’t be coming back.
• NN

  None

  Oct 7, 2025
  3.0
  Locations on the smaller side but they’ve never gotten my order wrong, always quick with whatever I or my family orders.
• MM

  Mateo Mercado

  Aug 18, 2025
  3.0
  Good customer service but one of the worst made sandwiches ive ever had from jimmy johns. Pickles not aligned mayo was completely off wont be coming back for another sandwich from this location.