Jimmy John's

Reviews

• AM

  Angie Mccue

  Jan 17, 2026
  1.0
  I absolutely love Jimmy John's and the fact that they deliver and the good is always fast and fresh... BUT... Over the past couple weeks, I have tried to order delivery 5 times. They call me and tell me they don't have a driver and I have to pick it up, cancel it or pay with a credit card for Uber eats or doordash. The one time I agreed to pay online, my good was late, hard and left outside with no notification or any knock. Just left. Terrible for your reputation. I suggest keeping applications in file and always accept them, keep a back up driver, also. You guys are known for your fast delivery.
• BS

  Ben Stinchcomb

  Jan 11, 2026
  1.0
  Placed an order for delivery through their website. They tried to deliver it through uber and it took an hour when I'm 1 mile from the store. Garbage.
• BK

  Brian Kuhn

  Dec 7, 2025
  1.0
  Your Jimmy John’s store in Walled Lake, MI (1102 E West Maple Rd.) has just provided the worst delivery service since I moved here 10years ago. Instructions said “Leave at front door.” It got left in an unlit spot to the right of my garage door. It was placed on top of a pile of bricks and above a sign that asks that deliveries be taken to the front door. It’s unbelievable, but here’s the photo… My walkway is shoveled and completely clear of snow. Delivery Order ID: F4D00 Store Order ID: beaeea6a-66bf-4680-a89b-da9db758d593_120425_0529
• SM

  Sarah Michelle

  Oct 11, 2025
  1.0
  I used to come to this Jimmy John’s location every week for lunch, but it’s really gone downhill lately. I stopped by on Saturday around 2 PM and had one of the worst experiences I’ve ever had there. My unwich was thrown together so poorly — the meat was hanging out everywhere and falling apart. I worked for Jimmy John’s for years, and we would never have sent something like that out to a customer. I also asked for extra pickles, and there were none. To top it off, the lettuce leaves were brown and wilted — completely unappetizing. I paid extra for a side of Kickin’ Ranch, and when I opened it, it was maybe 1/4 full. Absolutely unacceptable. I went back through the drive-thru and asked to speak to a manager. He offered to give me pickles on the side, and I said no, please remake the sandwich because it was falling apart. There was no apology, no care, nothing. The “manager” was extremely unprofessional and barely said a word. He looked way too young and inexperienced to be running a restaurant — no customer service skills at all. Sadly, this location has completely lost the quality and professionalism it used to have. I won’t be coming back.
• NN

  None

  Oct 7, 2025
  3.0
  Locations on the smaller side but they’ve never gotten my order wrong, always quick with whatever I or my family orders.