Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Been in waiting spot for over 12 mins and other cars are served and leaving prior to getting our food...worst customer service, food was sloppy put together
JM
Jack Mitchell
Mar 17, 2026
3.0
I've been stopping in here for about two months now to grab some food before work and I have literally nothing to complain about except for today. I finished paying and this black dude holds my burger out the window literally above the height of my car the entire time I'm pulling forward?! As if I'm not going fast enough for him in the Drive-Thru?! (Which I was not moving in any way shape or form in a slow fashion...) So he blatantly proceeded to hold my hamburger out the window. I should have stopped and had him remake it, it was cold by the way. Never seen that employee before but the first experience was not pleasant. All other employees have been respectful and professional. I would honestly like to give this location a better review.
SF
Sam Fandakly
Mar 8, 2026
1.0
Worst damn McDonald’s in Shelby Township, slow as Hell Service & Employees act like they didn’t see you, Management is also trash. Waited for 15 minutes or I’ll order and the food was beyond cold management didn’t even care
TJ
Tina Jacobson
Feb 26, 2026
1.0
To say this is the worst McDonald's I've been to is saying A LOT considering I live by what I thought was the worst one in macomb county (9 mile in eastpointe, iykyk.)
Customer service is nonexistent here. No one greeted me or asked if I had ordered yet. When my food was done the young man slapped my bag on the counter without so much as a word or eye contact, and turned around a corner to get my drink without any basic communication, leaving me wondering if he was even going to get it. When he returned he held it out to me, again without a word or eye contact. Literally no one spoke to me. When I got to my car my fries were borderline soggy and my burger was slapped together sloppily and had onions that were sliced way too thick. Being short on time because I went for a quick bite before work, and with the experience I had, a complaint was pointless. I don't expect much when going to a mcdonalds, but this was the worst experience I have had. They weren't even busy, so it's not like I could give a pass due to high order volume. I worked in food service for over 10 years and I can't believe the lack of service I received here. Next time I want a quick burger before work, I'll just go to burger king down the road.
What are the regular operating hours of McDonald's at 7495 23 Mile Rd, Utica, MI?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, McDonald's at 7495 23 Mile Rd offers a drive-thru that operates 24/7.
What delivery options does McDonald's in Utica offer?
They provide delivery services including same-day delivery and no-contact delivery, available daily with varying hours.
Can I order McDonald's food through a mobile app?
Yes, you can order via the McDonald's App available on Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's on 23 Mile Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's offer mobile ordering and WiFi?
Yes, this location provides mobile ordering, mobile offers, and free WiFi for customers.
Where can I find McDonald's after visiting nearby Kmart or Shelby Wholesale?
McDonald's is conveniently located near Kmart and Shelby Wholesale at 7495 23 Mile Rd, so you can easily stop by for a meal before or after shopping.
Are there any nearby coffee shops where I can visit before or after McDonald's?
Yes, Tim Hortons and Dunkin' are nearby coffee shops you can visit before or after enjoying a meal at McDonald's.
Is there a bank close to McDonald's for quick access to financial services?
Yes, Huntington Bank and Credit Union One are nearby, providing convenient banking options when visiting McDonald's.
How can nearby services like Sears Home Services or KeyMe complement my visit to McDonald's?
You can combine your trip to McDonald's with errands at nearby Sears Home Services or KeyMe for home repairs or locksmith needs, making your visit more efficient.
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