Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,193 reviews
5 stars
418
4 stars
199
3 stars
177
2 stars
83
1 star
316
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported consistent issues with incorrect orders, missing items, and poorly assembled food.
Service Speed
Many reviews highlighted long wait times in both drive-thru and in-store, with some customers waiting over 30 minutes for their orders.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food, with several mentioning that items tasted old or lacked flavor.
Staff Attitude
While some customers praised individual staff members for their friendliness, many others reported unprofessional behavior and indifference from the management.
Cleanliness and Maintenance
A few reviews noted that the location was clean, but there were also complaints about unsanitary conditions and poorly maintained equipment.
- MMMo1986Nov 17, 20251.0Every time I come here it’s the same story extremely long wait, nobody greets you, and the workers act annoyed just handing out food. This location is run terribly. They move slow, ignore customers, and don’t care at all. Worst McDonald’s in the area.
- ZHzach hadrianNov 14, 20251.0Stop letting workers park in the curbside spots every day
- LKLindsay KarpinskiNov 6, 20251.0Just ordered 4 snack wraps, a fry, and a 6 piece chicken nugget. 3 of the four snack wraps were good, but the fourth one reeked of chemicals/cleaner so we threw away. I ordered a 6 piece chicken nugget for my son, it came in the 6 piece box, it only had 4 chicken nuggets in it.
- LCLisa ChaneyOct 26, 20251.0I was very disappointed with this location today. We ordered a Large Coke. I admit we should've just went inside to get it, but we went through the drive thru. It was at least a 15 minute wait to get through with about 4 cars ahead of us. We got to the window and the guy says, "You had a large diet Coke, right?" We said no, a large Coke. He grabbed a drink sitting there and we even asked again to make sure it was Coke and he said yes. We left and it was Dr. Pepper. They couldn't even get 1 drink order correct!!!🤯 We definitely will not be back. This place needs new Management as I see all of the horrible reviews!
- MMMattOct 18, 20251.0I can't stand McDonald's! I was with co workers that wanted to go. I feel bad for the guys that ate it. Its horrible!
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's at 7495 23 Mile Rd, Utica, MI?
This McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, McDonald's at 7495 23 Mile Rd offers a drive-thru that operates 24/7.
What delivery options does McDonald's in Utica offer?
They provide delivery services including same-day delivery and no-contact delivery, available daily with varying hours.
Can I order McDonald's food through a mobile app?
Yes, you can order via the McDonald's App available on Apple App Store and Google Play Store.
What payment methods are accepted at McDonald's on 23 Mile Rd?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's offer mobile ordering and WiFi?
Yes, this location provides mobile ordering, mobile offers, and free WiFi for customers.
Where can I find McDonald's after visiting nearby Kmart or Shelby Wholesale?
McDonald's is conveniently located near Kmart and Shelby Wholesale at 7495 23 Mile Rd, so you can easily stop by for a meal before or after shopping.
Are there any nearby coffee shops where I can visit before or after McDonald's?
Yes, Tim Hortons and Dunkin' are nearby coffee shops you can visit before or after enjoying a meal at McDonald's.
Is there a bank close to McDonald's for quick access to financial services?
Yes, Huntington Bank and Credit Union One are nearby, providing convenient banking options when visiting McDonald's.
How can nearby services like Sears Home Services or KeyMe complement my visit to McDonald's?
You can combine your trip to McDonald's with errands at nearby Sears Home Services or KeyMe for home repairs or locksmith needs, making your visit more efficient.