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Brand Certified

Arby's

4.0
(547 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
47540 Van Dyke Ave, Utica, MI
48317, United States

Hours

Reviews

4.0
547 reviews
5 stars
270
4 stars
130
3 stars
63
2 stars
30
1 star
54

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or stale items.

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude or dismissive.

Cleanliness

Some customers noted that the establishment was clean and well-maintained, while others reported unsanitary conditions.

Order Accuracy

A significant number of reviews mentioned incorrect orders and missing items.

Value for Money

Several customers felt that the prices were too high for the quality and quantity of food received.
  • JM
    Just Maybe
    Jan 17, 2026
    1.0
    Ordered 3 meal deals only got 2 of the 3 pops, tenders were cold and very very small. All of the fries were half full and not even hot. Top it off order a 1/2 lb beef n cheddar sandwich and it only weighed 7 oz when weighed including box, bun and cheese. Definitely not worth $60. Never again. What is up with this restaurant? LINK doesn't work, even when typed in to search, not found...
  • JA
    Justin Arment
    Dec 10, 2025
    1.0
    Woman running the counter, Faye, very rude for no reason
  • JD
    Jason Douglas
    Nov 25, 2025
    1.0
    Unfortunately it was comical. Walked in with the intention of dining in. After 5 minutes of waiting at the counter to be helped, someone came from just behind the food counter to say "it'll be a few minutes" all the while they were taking and finishing orders for drive thru. Another 5 minutes passes and more people walk in, still we have not been asked for our order. But still more drive thru cars are taken care of. We left and went to McDonald's. Will not return
  • TS
    Terry Stricker
    Oct 23, 2025
    1.0
    Ordered a chicken bacon swiss combo but when i got home i found out they gave me chicken cordon bleu that was smothered in mayo. I hate mayo, absolutely disgusting, which is why i didn’t order that.
  • BB
    B
    Oct 20, 2025
    1.0
    wasted my whole break bc i had to drive back to the store when my mac and cheese was ice cold. no sorry nothing.

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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