Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
851 reviews
5 stars
330
4 stars
177
3 stars
107
2 stars
72
1 star
165
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported unsanitary conditions, including dirty tables, greasy floors, and unkempt restrooms.
Service Quality
Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Food Quality
Customers frequently complained about cold, stale, or improperly cooked food, with some experiencing foodborne illness.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.
- AJAngela JenkinsDec 27, 20251.0Ordered through door dash , horrible food . The bad part is I ordered lunch as soon as they open so it’s no excuse for food to look this way unless they are using leftovers . Don’t eat here . They also don’t keep the inside clean , not sure why I trusted them again !
- D2DVBabu 2020Dec 26, 20255.0Wendy's Biggie deal is great to have .
- DSDonna SpreyerDec 23, 20252.0We waited in line for approximately an p minutes. Ordered two meal (one burger and one chicken) and a single burger. Chicken was supposed to be mayo only. Single burger was not supposed to have cheese. We get home and one of the burgers was missing. Instead my burger in the way back because my sugar was low. And of course it had cheese in it. Went into the restaurant and was looked at by an employee a few times but he didn’t ask if I needed help. A young lady who took my order and repeated how we wanted it, immediately remade my other burger. Got home and the chicken had lettuce pickles and tomato, even though we wanted mayo only. This isn’t the first time our order was messed up very disappointed in this location. Won’t be going to this one again
- JEJeanne EkhamlDec 4, 20253.0The gal working there was polite hence the 3 stars. Speaker not working, one flavor of frosty not working (okay?), took forever and food was cold/sub-par. I used to consider Wendy's a step up from other fast food. Nah. This location is an example of poor ownership/poor management.
- BBBrittney “ElucidatingPhoto” BrooksDec 4, 20254.0They were completely out of everything it seemed but it could have been the weather and trucks being late. Went in to eat and no tables were wiped down, decided to eat in our car.
Frequently Asked Questions About Wendy's
Is Troy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's in Troy, MI?
The drive-thru is open daily from 9:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Troy, MI serves breakfast including combos, croissant, biscuit sandwiches, coffee, and sides.
How can I order Wendy's food online or via an app?
You can order online at https://order.wendys.com or use the Wendy's app available in the Apple App Store to place your order.
What payment methods are accepted at Wendy's Troy location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy's in Troy currently open?
Yes, Wendy's in Troy is open and committed to serving customers during their regular business hours.
Does Wendy's offer delivery and takeout options?
Yes, Wendy's offers delivery where available and takeout. You can check delivery availability via their app or website.
How can I provide feedback or contact Wendy's Troy?
You can provide feedback via Wendy's Customer Care live chat at https://www.wendys.com/contact-us, call 888-624-8140, or directly reach the Troy location at (248) 689-1944.
What nearby automotive services are available close to Wendy's Troy?
Nearby automotive services include A&A Auto Service and Monro Auto Service and Tire Centers, convenient for customers needing vehicle repairs or tire services before or after dining at Wendy's.
Are there other dining options near Wendy's in Troy?
Yes, nearby restaurants include Lolo Potluck, Old Detroit Burger Bar, Nata Detroit Kitchen & Cocktails, and Troy Deli, providing a variety of cuisines for customers to explore after or before visiting Wendy's.
What nearby services can help with shipping or travel needs when visiting Wendy's?
FedEx Office Print & Ship Center and RushMyPassport in FedEx Office are nearby for shipping and passport services, useful for customers planning travel or shipment needs around their visit to Wendy's.