Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
847 reviews
5 stars
329
4 stars
176
3 stars
107
2 stars
70
1 star
165
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported unsanitary conditions, including dirty restrooms, greasy floors, and dead bugs in utensil trays.
Service Quality
Many reviews highlighted poor customer service, with staff being rude, dismissive, and unprofessional during interactions.
Food Quality
Several customers experienced issues with food quality, including cold, undercooked, or stale items, leading to dissatisfaction.
Wait Times
Customers frequently complained about long wait times, both in the drive-thru and inside the restaurant, often with little to no acknowledgment from staff.
Staff Training
There were calls for better staff training, particularly in customer service and food preparation, as many employees displayed a lack of knowledge and professionalism.
- KMKandi MartinNov 16, 20255.0Food is always fresh and the workers are always accommodating
- MWMia WrightNov 11, 20255.0Night shift crew is super dope. I don’t think they have messed up an order for me yet, coralee was super helpful too one night too when I forgot my brain.
- AJAoun JafareyNov 9, 20251.0Very dirty location, placed an order while inside they forgot about it with just one other order to serve at the time. No clean tables, the floor looks like it gets cleaned once in multiple weeks. Would recommend avoiding this location.
- MGMichael GilletteOct 16, 20253.0Manager was super stressed but did her thing, bounced around and secured orders as much as reassuring customers. However the sandwich maker, brunette with an attitude actually took off her gloves to go and meanmug an elderly woman because she couldnt figure out how to make a baconator with everything but mayo, afterwards she proceeds to talk down on front cash because he questioned why sandwiches were sitting out. She was keeping them warm for the next guy or hour that passed, 7 second sandwiches can be hard but not that hard. All in all it was an experience
- MCMerita CukajOct 7, 20251.0Please train your staff to cook the beef patties all they way through. Ordered 2 burgers for the kids. One of the beef patties was completely pink on the inside and raw. Other burger patties on different burger were better but very disappointing experience.
Frequently Asked Questions About Wendy's
Is Troy Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Troy, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Troy, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (248) 689-1944.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Troy Wendy’s serve breakfast?
Yes, this Wendy’s location in Troy, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's in Troy, MI?
The drive-thru is open daily from 9:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Troy, MI serves breakfast including combos, croissant, biscuit sandwiches, coffee, and sides.
How can I order Wendy's food online or via an app?
You can order online at https://order.wendys.com or use the Wendy's app available in the Apple App Store to place your order.
What payment methods are accepted at Wendy's Troy location?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy's in Troy currently open?
Yes, Wendy's in Troy is open and committed to serving customers during their regular business hours.
Does Wendy's offer delivery and takeout options?
Yes, Wendy's offers delivery where available and takeout. You can check delivery availability via their app or website.
How can I provide feedback or contact Wendy's Troy?
You can provide feedback via Wendy's Customer Care live chat at https://www.wendys.com/contact-us, call 888-624-8140, or directly reach the Troy location at (248) 689-1944.
What nearby automotive services are available close to Wendy's Troy?
Nearby automotive services include A&A Auto Service and Monro Auto Service and Tire Centers, convenient for customers needing vehicle repairs or tire services before or after dining at Wendy's.
Are there other dining options near Wendy's in Troy?
Yes, nearby restaurants include Lolo Potluck, Old Detroit Burger Bar, Nata Detroit Kitchen & Cocktails, and Troy Deli, providing a variety of cuisines for customers to explore after or before visiting Wendy's.
What nearby services can help with shipping or travel needs when visiting Wendy's?
FedEx Office Print & Ship Center and RushMyPassport in FedEx Office are nearby for shipping and passport services, useful for customers planning travel or shipment needs around their visit to Wendy's.