Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Troy Subway® Restaurant at 20 E Maple Rd. brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Customer experiences with service quality are mixed; while many praised friendly and efficient staff, others reported rude behavior and poor management.
Food Freshness
Most customers appreciated the freshness of the ingredients and the quality of the sandwiches, although some noted inconsistencies in food preparation.
Staffing Issues
Several reviews highlighted staffing shortages, particularly during busy hours, leading to slow service and mistakes in orders.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that the cost of meals was too high compared to the value received.
AS
Aneisa Sroka
Feb 4, 2026
5.0
I stopped in the other week on short notice, and it turned out to be a great decision. I’ll admit, I haven’t had Subway in quite some time, and the item I was originally looking for was no longer on the menu. Instead of this being a disappointment, the experience was enhanced by the staff’s thoughtful and attentive service.
The employees working that day were welcoming, knowledgeable, and genuinely helpful. They took the time to guide me through ordering in a simpler manner, suggested different ways to customize a sub, even sharing their personal favorites to make.
I will 100% be returning, not only for the food, but for the exceptional customer service I received. Jamie B. and Hanna, thank you for your kindness and for serving the Troy community so well.
AY
Am Yo
Feb 3, 2026
1.0
Way overpriced, over 16$ for a tuna sandwich. 10 to 12 would be fair, but 16, might as well get a steak lol. No wonder why the parking lot was empty when I came
JN
Jessica Null
Jan 11, 2026
5.0
I tried finding a place online with Subway directly to provide them feedback on my visit with their Sub Artist, Blake, on Thursday the 8th. He had a very positive attitude and is motivated to provide good service. Really hope he is even some direct affirmation. This storefront is on a prime busy corner location, and he's a great addition to the experience.
AT
A Traveler
Dec 28, 2025
1.0
Best rated subway in 10 miles. I walked in at 5pm and was told by the worker he was going on break. So I just don't get to order? One star for poor management. 0 stars for the guy that could not just make a sub.
MB
Momo Bedford
Dec 2, 2025
5.0
I would like to applaud the two ladies that took care of us yesterday night. After an arduous day of moving from my old apartment, my family and I decided to grab Subway before calling it a night. Working in the food industry, I know going from having almost no customers to having to serve a group of people can be a bit abrupt on a Monday night. However, they were quick, efficient, and organized. I ordered the chipotle steak sub and it was absolutely delectable. Thank you again ladies for the wonderful customer service.