Subway

2.9
184 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Troy Subway® Restaurant at 1939 W Maple Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1939 W Maple Rd, Troy, MI
48084, United States

Hours

Reviews

2.9
184 reviews
5 stars
55
4 stars
28
3 stars
20
2 stars
14
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with many customers reporting rude and dismissive behavior from staff, particularly from management.

Food Quality

Several customers expressed dissatisfaction with the quality and quantity of food, noting issues such as underfilled sandwiches and stale ingredients.

Cleanliness

There were complaints regarding the cleanliness of the establishment, with some customers mentioning unsanitary conditions and poor hygiene among staff.

Pricing

Many customers felt that the prices were excessively high compared to other locations, with some mentioning price gouging and being charged incorrectly.

Staff Attitude

A significant number of reviews mentioned unprofessional and unfriendly attitudes from staff, contributing to a negative dining experience.
  • KS
    Kathryn Schoenholz
    Oct 23, 2025
    1.0
    I was overcharged for my meal, received poor service, and the employee would not work with me in terms of a refund.
  • SL
    Sarah Lee
    Oct 4, 2025
    1.0
    The store manager (I think) has the worst attitude and she is so stingy with the toppings. I ordered a double meat sub with extra everything and got a tiny empty sandwich. As usual she started trying to argue when I complained. I work at the neighboring company on this complex. My coworkers despise her too. And when she wears her giant leopard print leggings, you are in for even more rudeness. I guess they make her feel like Long of the jungle. It's a shame me and my coworkers have to go to Walmart subway instead of going next door.
  • AH
    Alexandria Holden
    Jul 22, 2025
    5.0
    Veggie is very fresh looking and tasty. Great experience I actually ordered an extra sandwhich for tomorrow's lunch. Staff was very funny and helpful.
  • KD
    Katrice Debose
    Jul 17, 2025
    2.0
    I went to this subway location and there’s a women who wears 2 braids very irate very rude and nasty I took my food back because she left it in the over too long I asked for a remake she stayed to me that she wasn’t going to toast it at all or it will get crunchy again after I asked for her to pull it out early she proceed to tell me she not going to remake it after not only I dealt with poor service and spent my break and hard earn money for her to be nasty then on top of that she is sitting here being rude to her trainee and that’s why my sandwich was wrong she did t say sorry nor cared then asked me did u want a refund asked for the chip and pop back as if she didn’t already ruin everything she wasn’t even trying to help the other young lady and everyone is complaining about her also she decided to argue with me in front of customers after I explained for her to stop and continue helping them very unprofessional and I will be going even higher with this matter she doesn’t deserve to be customer facing with that attitude
  • HA
    Hitesh Ahuja
    Jul 13, 2025
    1.0
    Very rude and racist staff. First time I visited, I thought the lady was in rush as I reached close to closing time. But I was wrong, second visit today- same lady, same unwelcoming look and very rude behavior. I couldn't recall the bread name and I asked her where I can read bread options (options were not available on the counter today so I had to ask). The lady was quick to say "if you don't know we should call it a day, thank you (Stepped away). I still stood there to look up subway website, but lady started making faces and made some nasty comments - After this I said nevermind,I should rather skip (because of un welcoming behavior). To this the lady said good choice (pointed me to door). When I was leaving she said I knew you will not order - I ignored and left. Note to Subway: If this is the type of attitude your staff shows, and you do not care replacing such rude staff then you are loosing business from me.

Frequently Asked Questions About Subway

What are the operating hours of Subway at 1939 W Maple Rd in Troy, MI?

Subway is open every day from 9:00 AM to 10:00 PM.

Does this Subway location offer catering services?

Yes, this Subway offers catering services for your events and gatherings.