Panera Bread

3.6
525 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

5569 Crooks Rd, Troy, MI
48098, United States
(248) 205-5077
https://www.panerabread.com/en-us/cafe/locations/mi/troy/5569-crooks-rd
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5569 Crooks Rd, Troy, MI
48098, United States

Hours

Reviews

3.6
525 reviews
5 stars
261
4 stars
73
3 stars
43
2 stars
41
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times and unresponsive staff.

Food Quality

Many reviews highlighted a decline in food quality, with complaints about portion sizes, food temperature, and overall freshness.

Customer Service

While some staff received praise for their friendliness, numerous reviews mentioned rude or unhelpful employees, particularly during order issues.

Cleanliness

Several customers noted cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
  • LW
    Linda Woodin
    2 days ago
    3.0
    The window person spoke rwZly low hard to hear in those we hate er you call when you order. I had to say everything like 3 times and ask questions because I did not understand what she was saying. I waited very g time for a salad and a piece of bread almost drive away but had already paid while window girl perched on court on her phone. My new self was cod and hard. Not good
  • PP
    Pa Da Phan
    4 days ago
    3.0
    Always use drive through and they always take longer than it should.
  • BB
    Biz
    Nov 12, 2025
    5.0
    Great food and very fast drive-thru.
  • MK
    M K
    Oct 30, 2025
    1.0
    Most of the time soup is watery and very salty. I showed it to manager, he said it is standard😞 He was not right, creamy soup is creamy not as water! Most of the food should be returned and not good for eating Sorry
  • LC
    Larry Cronin
    Oct 30, 2025
    2.0
    Haven't been here for a while and I am amazed how the food quality has gone down while the price has gone up. I purchased 2 cinnamon crunch bagels with a side of small cream cheese. The bagel was 50% smaller and very doughy. The crunch was gone. The price was almost $7. Terrible way to begin my day! It is very hard to enter and exit this establishment, but based on what it used to be we did it anyway. Won't be going there again!!! Not worth it.
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Frequently Asked Questions About Panera Bread

Does Panera Bread in Troy accept reservations?

No, Panera Bread in Troy does not accept reservations.

What are the operating hours for delivery at Panera Bread Troy?

Delivery is available Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.