Panera Bread

3.6
522 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
5569 Crooks Rd, Troy, MI
48098, United States

Hours

Reviews

3.6
522 reviews
5 stars
261
4 stars
72
3 stars
41
2 stars
41
1 star
107

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported a decline in food quality, with issues such as watery soups, small portions, and poorly constructed sandwiches.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and orders often being incorrect or incomplete.

Customer Service

While some staff members received praise for their friendliness, many reviews noted rude or unhelpful service, particularly during busy times.

Cleanliness

Several customers mentioned cleanliness issues, including dirty tables and unsanitary food handling practices.

Order Accuracy

A significant number of reviews indicated frequent problems with order accuracy, including missing items and incorrect modifications.
  • BB
    Biz
    Nov 12, 2025
    5.0
    Great food and very fast drive-thru.
  • MK
    M K
    Oct 30, 2025
    1.0
    Most of the time soup is watery and very salty. I showed it to manager, he said it is standard😞 He was not right, creamy soup is creamy not as water! Most of the food should be returned and not good for eating Sorry
  • JB
    Justin Baranski
    Oct 30, 2025
    1.0
    Waited 15 minutes in the drive through at 630 pm while the employees played on their phones. Then watched my sandwich sit and get cold.
  • LC
    Larry Cronin
    Oct 30, 2025
    2.0
    Haven't been here for a while and I am amazed how the food quality has gone down while the price has gone up. I purchased 2 cinnamon crunch bagels with a side of small cream cheese. The bagel was 50% smaller and very doughy. The crunch was gone. The price was almost $7. Terrible way to begin my day! It is very hard to enter and exit this establishment, but based on what it used to be we did it anyway. Won't be going there again!!! Not worth it.
  • SM
    Shirley Mailman
    Oct 7, 2025
    1.0
    While I commend the manager, Kaitlyn, for attempting customer service, I do not recommend this location’s catering. I had to request a refund of the tip and the delivery fee, after calling twice, to inquire where our business meeting luncheon was after an hour delay. The first phone call came a half an hour after delivery was supposed to have been made and set up done. The second call came an hour later requesting where the delivery was as it had not yet arrived. After the first phone call, I was advised that the delivery driver was “around the corner turning into the business.“ This was not the case as it took an additional 45 minutes for her to even arrive. The problem at this location is too fold: one, no one answers the telephone during the busiest time of the day when a catering order inquiry may come in; two the calls drop after about 15 ring rings with no one answering; three, The manager there is told by the delivery driver, a complete bold face lie, and repeat it to the paying customer. I should not have had to request a refund of the delivery fee and the tip. That should’ve been forthcoming after the second phone call. The food arrived an hour after the fact, was already soggy, and was subpar. Not what I expect of a national level company doing catering. Perhaps, this is the fault of understaffing, however, that should be told when an order for over $500 is placed. This was a wretched, embarrassing experience. And one I will not repeat. Not only will I never give Panera‘s my catering business again, I will never visit their establishment on a personal level either. This was just a disgusting display.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Troy accept reservations?

No, Panera Bread in Troy does not accept reservations.

What are the operating hours for delivery at Panera Bread Troy?

Delivery is available Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.