CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.
Many customers reported a decline in food quality, with issues such as watery soups, small portions, and poorly constructed sandwiches.
Service Speed
Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times and orders often being incorrect or incomplete.
Customer Service
While some staff members received praise for their friendliness, many reviews noted rude or unhelpful service, particularly during busy times.
Cleanliness
Several customers mentioned cleanliness issues, including dirty tables and unsanitary food handling practices.
Order Accuracy
A significant number of reviews indicated frequent problems with order accuracy, including missing items and incorrect modifications.
BB
Biz
Nov 12, 2025
5.0
Great food and very fast drive-thru.
MK
M K
Oct 30, 2025
1.0
Most of the time soup is watery and very salty. I showed it to manager, he said it is standard😞
He was not right, creamy soup is creamy not as water!
Most of the food should be returned and not good for eating
Sorry
JB
Justin Baranski
Oct 30, 2025
1.0
Waited 15 minutes in the drive through at 630 pm while the employees played on their phones. Then watched my sandwich sit and get cold.
LC
Larry Cronin
Oct 30, 2025
2.0
Haven't been here for a while and I am amazed how the food quality has gone down while the price has gone up. I purchased 2 cinnamon crunch bagels with a side of small cream cheese. The bagel was 50% smaller and very doughy. The crunch was gone. The price was almost $7. Terrible way to begin my day! It is very hard to enter and exit this establishment, but based on what it used to be we did it anyway. Won't be going there again!!! Not worth it.
SM
Shirley Mailman
Oct 7, 2025
1.0
While I commend the manager, Kaitlyn, for attempting customer service, I do not recommend this location’s catering.
I had to request a refund of the tip and the delivery fee, after calling twice, to inquire where our business meeting luncheon was after an hour delay. The first phone call came a half an hour after delivery was supposed to have been made and set up done. The second call came an hour later requesting where the delivery was as it had not yet arrived. After the first phone call, I was advised that the delivery driver was “around the corner turning into the business.“ This was not the case as it took an additional 45 minutes for her to even arrive.
The problem at this location is too fold: one, no one answers the telephone during the busiest time of the day when a catering order inquiry may come in; two the calls drop after about 15 ring rings with no one answering; three, The manager there is told by the delivery driver, a complete bold face lie, and repeat it to the paying customer. I should not have had to request a refund of the delivery fee and the tip. That should’ve been forthcoming after the second phone call.
The food arrived an hour after the fact, was already soggy, and was subpar. Not what I expect of a national level company doing catering. Perhaps, this is the fault of understaffing, however, that should be told when an order for over $500 is placed. This was a wretched, embarrassing experience. And one I will not repeat.
Not only will I never give Panera‘s my catering business again, I will never visit their establishment on a personal level either. This was just a disgusting display.
No, Panera Bread in Troy does not accept reservations.
What are the operating hours for delivery at Panera Bread Troy?
Delivery is available Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Can I order food online from Panera Bread Troy?
Yes, you can order food online via their website or mobile app for delivery or rapid pick-up.
Does Panera Bread Troy have a drive-thru service?
Yes, this location offers a drive-thru service for convenient ordering and pick-up.
What type of meals does Panera Bread Troy serve?
They serve breakfast, brunch, lunch, and dinner.
What are some specialty food items available at Panera Bread Troy?
They offer specialties such as You Pick Two, Power Menu, hand-tossed salads, freshly-baked artisan and specialty breads, flatbread sandwiches, soup in a breadbowl, and vegetarian broth bowls.
What payment methods are accepted at Panera Bread Troy?
They accept American Express, cash, Discover, MasterCard, and Visa.
Are there other coffee shops near Panera Bread in Troy?
Yes, Starbucks is a nearby coffee shop where customers might grab a different coffee or smoothie before or after visiting Panera Bread.
What health and therapy services are located near Panera Bread Troy?
Orthopedic Spine and Sports Therapy is nearby, offering physical, occupational, and speech therapy services that customers may find useful in the area.
Can I visit a nearby restaurant or bar after dining at Panera Bread Troy?
Yes, Loccino Italian Grill & Bar is nearby and provides an option for Italian dining and drinks after a meal at Panera Bread.