Panera Bread

3.9
1030 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
390 W 14 Mile Rd, Troy, MI
48083, United States

Hours

Reviews

3.9
1,030 reviews
5 stars
528
4 stars
229
3 stars
92
2 stars
54
1 star
127

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, particularly in the bathrooms and dining area.

Customer Service

Feedback on staff performance was mixed; while some praised the friendliness and helpfulness, others reported rude behavior and poor service.

Speed of Service

Many reviews highlighted slow service, especially during peak hours, with long wait times in both the drive-thru and in-store.

Food Quality

While some customers enjoyed the food, others expressed disappointment with the freshness and quality of certain items.

Order Accuracy

Several customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.
  • VW
    Vanessa Wilson
    Nov 12, 2025
    3.0
    I ended up not ordering because they were out of the souffle and the broccoli cheese soup. if neither are there; I'm probably not staying. wish they'd bring baco the broccoli cheese Mac n cheese.
  • JW
    John Wilcox
    Nov 11, 2025
    1.0
    Refused to give anything on veterans day saying they wont do it
  • AM
    Ashley M
    Nov 6, 2025
    1.0
    This is by far the worst Panera location. The store is always out of everything. The staff is rude and incredibly slow. I waited at the driveway through 10 minutes before anyone even greeted me at the window. I will never return to this location.
  • EK
    Elizabeth Kubiak
    Nov 4, 2025
    1.0
    Do NOT use this drive thru. I have gotten trapped in this drive thru several times. I have learned my lesson. I have been stuck in this drive thru the past half hour not moving. Completely out of control!
  • TT
    Taylor's Terrariums
    Nov 2, 2025
    5.0
    Kailer was phenomenal. I had an issue with my online order and he made sure it was all better. Very grateful for people who go the extra mile when they don’t owe it.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What meals are served at Panera Bread in Troy, MI?

Panera Bread serves breakfast, lunch, brunch, and dinner.