Business Details
About
CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
996 reviews
5 stars
468
4 stars
247
3 stars
101
2 stars
64
1 star
116
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and disorganized order handling.
Food Quality
While many customers enjoyed the food, there were complaints about food being served cold or not fresh, and some reported issues with incorrect orders.
Staff Attitude
Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were described as rude or dismissive.
Cleanliness
The cleanliness of the location received mixed reviews, with some customers noting it was clean, while others reported unsanitary conditions.
Management Concerns
Several reviews indicated a need for better management and staffing, with suggestions for improved training and organization.
- MRMischelle Revoir6 days ago1.0Attitudes are not the best here, could use training on great customer service. Silverware was dirty. Had to ask for clean. Ordered a salad, had to ask for dressing. They did not offer me a cup, while I was waiting to get my meal. Training is needed. Food was great. Robin was excellent.
- YKYuriy KDec 15, 20251.0Consistently worst and slowest service.
- MLMoshe LererDec 4, 20255.0My family and I were SO impressed with this location. The store was clean, the food delicious and the staff friendly. A female manager (wish I'd caught her name) just went above and beyond to make sure our needs were exceeded! -Lauren
- SSSteve SarigianisDec 4, 20252.0Whereas the food here is clean and delicious, I have been disappointed several times with their customer service. I experienced a lack of common courtesy and friendliness on my recent visit which is just unfortunate.
- AUA Google UserNov 22, 20252.0Good food but service was extremely slow. I was in a hurry because I had an appointment in an hour but took this restaurant a very very long time just to get my food. I used to love going to Panera bread but after this experience I’m beyond disappointed and I won’t be returning.
Frequently Asked Questions About Panera Bread
Does Panera Bread in Troy accept reservations?
No, Panera Bread in Troy does not accept reservations.
What are the opening hours of Panera Bread in Troy?
Panera Bread in Troy is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.
Does Panera Bread in Troy offer delivery services?
Yes, Panera Bread in Troy offers delivery services during their regular opening hours.
Can I order online from Panera Bread Troy and pick up my order quickly?
Yes, you can order online using Rapid Pick-Up to grab your order quickly at Panera Bread Troy.
What types of meals are served at Panera Bread Troy?
Panera Bread Troy serves breakfast, lunch, brunch, and dinner.
What payment options are accepted at Panera Bread Troy?
Panera Bread Troy accepts American Express, Cash, Discover, MasterCard, and Visa.
Can I dine in, use the drive-thru, or order delivery at Panera Bread Troy?
Yes, Panera Bread Troy offers dine-in, drive-thru, and delivery services.
Are there any nearby banks or financial services near Panera Bread Troy?
Yes, TCF Bank and Western Union are nearby, which can be convenient if you need banking or money transfer services before or after your visit.
What nearby healthcare facilities are close to Panera Bread Troy?
Nearby healthcare facilities include Ally Endocrinology, Troy Primary Care, and Health Care Team PC, which may be useful if you have medical appointments to attend near your Panera visit.
Are there any interesting eateries close to Panera Bread in Troy?
Yes, nearby eateries include Mici Italian, Kimchi Box (Korean restaurant), and Estia Greek Street Food, great options if you're looking to explore diverse cuisines around Panera Bread.