Panera Bread

3.9
996 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Troy is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
1484 Coolidge Highway, Troy, MI
48084, United States

Hours

Reviews

3.9
996 reviews
5 stars
468
4 stars
247
3 stars
101
2 stars
64
1 star
116

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, particularly in the drive-thru, with long wait times and disorganized order handling.

Food Quality

While many customers enjoyed the food, there were complaints about food being served cold or not fresh, and some reported issues with incorrect orders.

Staff Attitude

Customer service experiences varied widely; some staff were praised for their friendliness and helpfulness, while others were described as rude or dismissive.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting it was clean, while others reported unsanitary conditions.

Management Concerns

Several reviews indicated a need for better management and staffing, with suggestions for improved training and organization.
  • MR
    Mischelle Revoir
    6 days ago
    1.0
    Attitudes are not the best here, could use training on great customer service. Silverware was dirty. Had to ask for clean. Ordered a salad, had to ask for dressing. They did not offer me a cup, while I was waiting to get my meal. Training is needed. Food was great. Robin was excellent.
  • YK
    Yuriy K
    Dec 15, 2025
    1.0
    Consistently worst and slowest service.
  • ML
    Moshe Lerer
    Dec 4, 2025
    5.0
    My family and I were SO impressed with this location. The store was clean, the food delicious and the staff friendly. A female manager (wish I'd caught her name) just went above and beyond to make sure our needs were exceeded! -Lauren
  • SS
    Steve Sarigianis
    Dec 4, 2025
    2.0
    Whereas the food here is clean and delicious, I have been disappointed several times with their customer service. I experienced a lack of common courtesy and friendliness on my recent visit which is just unfortunate.
  • AU
    A Google User
    Nov 22, 2025
    2.0
    Good food but service was extremely slow. I was in a hurry because I had an appointment in an hour but took this restaurant a very very long time just to get my food. I used to love going to Panera bread but after this experience I’m beyond disappointed and I won’t be returning.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Troy accept reservations?

No, Panera Bread in Troy does not accept reservations.

What are the opening hours of Panera Bread in Troy?

Panera Bread in Troy is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 9:00 PM on Sunday.