McDonald's

3.1
1140 reviews
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Business Details

4819 Rochester Road, Troy, MI
48098, United States
(248) 524-2437
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4819 Rochester Road, Troy, MI
48098, United States

Hours

Reviews

3.1
1,140 reviews
5 stars
331
4 stars
213
3 stars
177
2 stars
102
1 star
317

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, soggy fries, incorrect orders, and food safety concerns.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Cleanliness

Several customers noted unsanitary conditions, particularly in the bathrooms, and overall cleanliness of the restaurant.

Inconsistent Experience

While some customers praised the food and service, many others had negative experiences, indicating a lack of consistency in service quality.
  • GB
    Gavin Bohn
    Dec 28, 2025
    1.0
    This was the worst McDonald’s I have ever been to in my life. The food gave me severe food poisoning and left me sick all day, extending to the next morning. The chicken was hard, as if it was sitting there for hours, my burger was poorly made, condiments all over the wrapper. The store was relatively slow and it still took over 5 minutes for a cheeseburger, mcchicken and snack wrap. I would never go again
  • BC
    Bonnie Cassar
    Dec 9, 2025
    1.0
    Just picked up an order and laughed didn’t even check and 10 minutes later when I got to my destination got a totally different order. I ordered a double cheeseburger. I got a fillet of fish with no tartar sauce, then tried to call the establishment and it just constantly says user is busy so I can’t even let them know that obviously I got somebody else’s order and somebody got mine and I don’t even like the fish sandwich.
  • CV
    Cathy Vanderpool
    Nov 16, 2025
    4.0
    Food was good and staff was friendly. Location is easy to pass by due to it sitting back so far off of the road.
  • YM
    Yolanda Michele
    Nov 10, 2025
    2.0
    Too many teenagers with foul mouths in this place. And, the staff! The staff talk in a group OUTSIDE of the service counter--at a booth, whether standing or sitting, and they each wait on another to take the initiative to help the customer (me, in this case). I was using the BOGO promo with my survey code. I bought the Spicy McCrispy Chicken sandwich. One was an actual Spicy McCrispy Chicken sandwich, the other was two spicy nuggets with a squirt of sauce on a bun. PLUS, I WAITED FOR TEN WHOLE MINUTES FOR MY ORDER AND NO ONE WAS WAITING BEFORE ME. This location needs to be shut down. I dare not go back.
  • KM
    Krystal Miller
    Nov 2, 2025
    5.0
    The man with the long puffy hair that be at the first window got my cash wrong and was very rude and the lady with the long hair at the second window got my order wrong and got mad at me she as long hair I come get food every day yall need to do better
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Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 4819 Rochester Road, Troy, MI?

McDonald's at 4819 Rochester Road, Troy, MI operates daily from 6:00 AM to 11:00 PM.

What are the delivery service hours for this McDonald's location?

Delivery services are available daily from 7:00 AM to 10:30 PM.